Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
Generic

Hillary Komata

Tulsa

Summary

Dedicated Customer Engagement Assistant Manager with a passion for enhancing guest experiences through strategic relationship building and extensive product knowledge. Skilled in fostering a collaborative team environment and prioritizing customer satisfaction to boost store success. Committed to providing exceptional attention and care to ensure memorable and impactful guest encounters.

Overview

24
24
years of professional experience

Work History

Merchandising Team Lead

American Eagle
07.2024 - Current
  • Optimized merchandising processes contributing to a 12% rise in sales during Q1 and an 18% increase in Q2.
  • Elevated guest engagement, contributing to an 11% leverage rise in Q3.
  • Optimized product availability and flow, contributing to increased sales and improved customer experience.
  • Enhanced customer interactions by guiding team through creative role-playing activities.
  • Woodland Hills Mall

Retailer

Tulsa Hills Wine and Cigar Cellar
03.2024 - 10.2025
  • Led inventory and sales management, boosting customer satisfaction and revenue
  • Enhanced store layout through team coordination, improving customer flow
  • Organized tastings and events to enhance brand visibility and attract clientele.
  • Addressed customer concerns swiftly, ensuring high service quality
  • Reviewed sales trends to identify profitable placement strategies, achieving a 30% growth.

Teacher Assistant Pre-Kindergarten and Special Education

Tulsa Public Schools
01.2015 - 01.2019
  • Implemented strategies to enhance student involvement and autonomy.
  • Established meaningful relationships with students and their parents.
  • Cultivated imaginative thinking via artistic endeavors.
  • Facilitated development of fine motor skills through creative and enjoyable tasks.

Assistant Store Manager of Operations

The Home Depot
01.2002 - 01.2008
  • Increased productivity through effective management of daily tasks.
  • Streamlined inventory operations, leading to a 6.2% decrease in discrepancies during the initial year.
  • Elevated team performance in service delivery.
  • Managed operational issues in alignment with company directives and standards.
  • Enhanced sales performance by ensuring product availability and training.
  • Offered high-quality service to build lasting customer connections.
  • Oversaw staff scheduling, ensuring adequate coverage during peak hours while minimizing labor costs.
  • Fostered a positive workplace culture by consistently demonstrating leadership qualities such as integrity, professionalism, and open communication.
  • Played a key role in achieving consistently high customer satisfaction ratings by addressing concerns promptly and providing solutions that exceeded expectations.
  • Promoted a safe work environment by enforcing company safety policies and addressing potential hazards promptly.
  • Executed successful store opening and closing procedures, ensuring all tasks were completed accurately and on time.
  • Implemented loss prevention strategies to minimize shrinkage and increase overall profitability.
  • Enhanced employee performance through regular coaching, training, and constructive feedback sessions.
  • Achieved bi-annual staff bonuses by strategically managing budget and enhancing cost-effectiveness without compromising service quality.
  • Boosted Voice of the Customer ratings by refining customer interactions.

Education

Associate of Arts Degree - Graphic Design and Pottery

Missouri Southern State University
Joplin, Missouri
12.2002

French Minor - French Studies

Université d'Orléans
Orléans
12.2002

Diploma in General Studies - undefined

Carthage Senior High School
Carthage, Missouri
12.2000

Skills

  • Guest Engagement
  • Relationship Building
  • Sales Objectives
  • Loss Prevention
  • Store Presentation
  • Customer Satisfaction
  • Leadership
  • Empathy
  • Problem Solving
  • Kindness

Hobbies and Interests

As a dedicated gardener and landscape designer, I have successfully cultivated three distinct garden styles in recent years: a lush tropical oasis while living in Hawaii, a whimsical English cottage cutting garden, and, most recently, a native butterfly waystation and pollinator-friendly landscape. I believe we share a responsibility to care for all living beings, both great and small, and to advocate for those without a voice. In addition to my work with plants and landscapes, I am deeply committed to animal rescue and fostering. As a volunteer with Tulsa TNR, I have played an active role in the successful spay, neuter, and adoption of over 40 stray cats and kittens.

Timeline

Merchandising Team Lead

American Eagle
07.2024 - Current

Retailer

Tulsa Hills Wine and Cigar Cellar
03.2024 - 10.2025

Teacher Assistant Pre-Kindergarten and Special Education

Tulsa Public Schools
01.2015 - 01.2019

Assistant Store Manager of Operations

The Home Depot
01.2002 - 01.2008

Associate of Arts Degree - Graphic Design and Pottery

Missouri Southern State University

French Minor - French Studies

Université d'Orléans

Diploma in General Studies - undefined

Carthage Senior High School

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