Hillary Leftrick

*Work with customers to budget their finances to make monthly mortgage payments

* Communicate with customers going through financial hardship to find ways to help keep them in their homes

* Create spreadsheets using Libre Office to track customer payments, letters, field calls, etc.

* Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

* Served food and beverages promptly with focused attention to customer needs.

* Worked with POS system to place orders, manage bills, and handle complimentary items.

* Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

* Contacted counties in Texas and California to insure titling process was moving in appropriate manner.

* Completed title transfers and assured they were transferred correctly

*Received Requests For Information and completed them in timely manner.

*Tracked RFIs using Microsoft Excel

*Worked closely with attorneys to move through the legal process

*Communicated with customers in legal status

*Insured the appropriate Notices and paperwork were sent to complete legal process

*Worked with Remarketing Reps for inspections and home pickups

*Managed teams of 3-5 financial counselors and helped them meet monthly goals

*Communicated with difficult customers and helped to deescalate phone conversations

*Learned the management styles of my team members and found new ways to motivate and promote a positive work environment

*Worked on the Chase Portfolio and helped customers navigate simple interest loans

• Extracurricular Activities: Member of the Softball Team