Hillary Lowe

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Updated account information to maintain customer records.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Scheduled customer callbacks and appointments
• Maintained a high volume of calls and insurance claims

• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
• Provided Tier 1 IT support to non-technical internal users through desk side support services.
• Built and maintained internal knowledge bases for support products to expand available feedback and performance data.
• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Documented transactions and support interactions in system for future reference and addition to knowledge base.
• Translated complex technical issues into digestible language for non-technical users.

• Identified potential sales and cross-selling opportunities in course of delivery of support services.
• Provided replacement files to customers missing data, media files, and software components.
• Conducted in-depth product and issue resolution research to address customer concerns.
• Resolved escalated issues by serving as subject matter expert on wide-ranging issues.

• Tracked and reported on marketing campaign responses.
• Used online and offline marketing to generate leads, increase visibility and drive sales growth.
• Established relationships with key stakeholders and media outlets to secure press coverage and increase rapport and trust.
• Oversaw business communications and coordinated event promotion to increase brand awareness.
• Leveraged email, print and social campaign strategies to strengthen brand awareness with target consumers.
• Reviewed and analyzed marketing campaign responses to pull relevant data.
• Developed key relationships with vendors, printers and shipping agents.
• Expanded new businesses by developing powerful sales, advertising and marketing campaigns.
• Oversaw marketing for product launches and coordinated public relations, direct mail pieces, sales training and e-mail campaigns.
• Recommended product changes to enhance customer interest and maximize sales.
• Strategically devised customer approaches, meeting sales objectives and capitalizing on emerging opportunities.
• Trained successful business development personnel to optimize marketing performance and learn industry.
• Leveraged industry trends and competitive analysis to improve marketing campaign performance.
• Conversed with advertising managers to develop and implement marketing plans.
• Conducted research and development on existing and emerging products to highlight benefits and attract retention.
• Composed well-written copy to maintain compliance with corporate and legal guidelines.
• Created and conducted unique marketing proposal presentations
• Captured new customers by optimizing business strategies and launching products to diversify offerings.
• Led team of marketing professionals, offering mentoring and coaching to build knowledge and skills.

• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Checked identification for minimum age for sale of alcoholic beverages.
• Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
• Folded napkins and prepared silverware sets to provide adequate supply for host station.
• Inspected dishes and utensils for cleanliness.
• Suggested appropriate food and drink pairings to increase per-ticket sales.
• Prepared specialty desserts for customers for special occasions.
• Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
• Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
• Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
• Used cash registers and credit card machines to cash out customers.
• Stayed up-to-date on menu changes to help customers make food choices.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Greeted new customers, discussed specials and took drink orders.
• Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.

• Provided primary customer support to internal and external customers.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Cultivated customer loyalty, promoted repeat business and improved sales.
• Responded to customer requests for products, services and company information.
• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
• Provided information regarding charge accounts and loyalty programs.
• Developed community reputation through commitment to customer satisfaction and strong client relationships.
• Recommended products to customers, thoroughly explaining details.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Answered constant flow of customer calls with minimal wait times.
• Consulted with outside parties to resolve discrepancies and create expert solutions.
• Applied highly effective selling skills while properly engaging and presenting solutions to customers.
• Maintained up-to-date knowledge of product and service changes.
• Implemented and developed customer service training processes.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Met customer call guidelines for service levels, handle time and productivity.
• Educated customers about billing, payment processing and support policies and procedures.
• Managed timely and effective replacement of damaged or missing products.
• Delivered prompt service to prioritize customer needs.
• Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
• Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.

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• Enhanced productivity levels by anticipating needs and delivering outstanding support.
• Increased efficiency and performance by monitoring team member productivity and providing feedback.

• Quickly and accurately counted drawers at start and end of each shift.
• Monitored areas for security issues and safety hazards.
• Operated POS cash register and equipment to collect payments.
• Interpreted and enforced operating instructions, procedures and safety rules.
• Communicated with customers and team members to solve problems.
• Trained team members on cash register operation and cash handling.
• Supervised cashiers to boost customer service levels, check accurate balance for transactions, and promote smooth operations.
• Led opening and closing procedures and conducted cashier drops, cash control, and vault monitoring.
• Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
• Helped customers complete purchases, locate items and join reward programs.
• Monitored self-checkout systems and provided assistance or intervention where required.
• Developed standard operating procedures.
• Built effective training and coaching strategies to optimize team performance.
• Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
• Analyzed purchases for signs of fraud.
• Processed checks, cash and credit purchases or refunds.
• Checked identification for proof-of-age for alcohol and tobacco sales.
• Oversaw weekly and seasonal merchandising and signage changes to promote specific products.
• Increased customer loyalty and retention.
• Resolved escalated customer disputes with special actions such as discounts.
• Displayed new stock and rotated existing products.
• Developed and implemented promotional strategies targeting overstocked, high-profit or nearly expired merchandise to move items and boost revenue.
• Received and processed customer payments.
• Assisted customers by answering questions and fulfilling requests.
• Educated employees on register use, merchandising and customer service.