Summary
Overview
Work History
Education
Skills
Community Service
Timeline
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Hillary MacArthur

Hillary MacArthur

Lakewood,CO

Summary

Hospitality, helping and interacting with clients and continuing education has always been a strong passion and important in moving forward personally and professionally. Recently, the opportunity to follow my dream of supporting animals and their families has presented itself. There is a crossover in experience, with many years of management, exceeding client expectations and relationship building. Ability to design processes and workflows and focus on key details while also keeping the big picture in mind. Seeking a challenging and rewarding position with a company that enables me to utilize my customer service and leadership skills for the best results for the clients (pets and pet families).

Overview

12
12
years of professional experience

Work History

Director of Special Event Sales

Live Nation
06.2023 - 01.2024
  • Represented the Live Nation brand for events at the three unique and historic Denver venues - the Fillmore Auditorium, the Summit and the Marquis within a team oriented environment
  • Client facing and customer service oriented through phone interactions and one on one personal meetings to ensure a satisfactory outcome for the clients
  • Maintained relationships with the clients throughout the planning process and beyond

Director of Catering

Culinaire International at the Denver Art Museum
01.2020 - 05.2023
  • Coached and supported clients as they navigated the planning process of events, with constant communication with the client
  • Our team sold and executed over 350 events in the first year of operating with the new renovations, generating over 2M in sales
  • Created relationships throughout the community, attending social events, hosting national and international conferences and corporate events

Account Manager

ACCESS Destination Services
04.2019 - 01.2020
  • Increased client satisfaction by building strong relationships and anticipating client needs
  • Managed program details and logistics on a daily basis, including day-to-day client support, site visits and contract negotiations
  • Maintained a diverse portfolio of accounts, ensuring timely communication and effective problem resolution

Special Events Manager

Tennyson Center for Children
02.2018 - 04.2019
  • Improved team efficiency by streamlining internal communication processes and providing clear direction on client priorities
  • Managed budgets and administrative logistics of planning
  • Ensured that the clients (kids) were our number one priority

Event and Sales Manager

Kevin Taylor Restaurant Group
09.2011 - 08.2017
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Strategized with multiple departments within Ellie Caulkins Opera House and Denver Art Museum to guarantee the success of each event
  • Communicated with the internal culinary team, banquet captains and event staff to ensure the details of each interactions were executed flawlessly
  • Managed the interactions and operations of multiple clients simultaneously
  • Oversaw event logistics, including menu development, floor plans, timelines and the coordination of outside vendors and event staff
  • Built long-lasting client relationships through excellent customer service and consistent followups.

Education

Bachelor of Science - Recreation Management and Tourism

Arizona State University
Tempe, AZ

Animal Training Specialist

Animal Behavior College
On-Line
08-2025

Skills

  • Verbal and Written Communication
  • Relationship Building
  • Account / Project Management
  • Leadership
  • Team Building
  • Self-Starter
  • Time Management
  • Attention to Detail
  • Organizational Skills
  • MS Office

Community Service

Colorado Events Alliance - Denver, CO, Marketing Committee Member, Former Lead on the Monthly Newsletter

Timeline

Director of Special Event Sales

Live Nation
06.2023 - 01.2024

Director of Catering

Culinaire International at the Denver Art Museum
01.2020 - 05.2023

Account Manager

ACCESS Destination Services
04.2019 - 01.2020

Special Events Manager

Tennyson Center for Children
02.2018 - 04.2019

Event and Sales Manager

Kevin Taylor Restaurant Group
09.2011 - 08.2017

Bachelor of Science - Recreation Management and Tourism

Arizona State University

Animal Training Specialist

Animal Behavior College

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Hillary MacArthur