Hillary Maia
Fall River,MA
Overview
3
3
years of professional experience
1
1
Certification
Work History
Patient Observer
Massachusetts General Hospital Emergency Room
07.2024 - Current
- Built rapport with patients to ease anxiety and foster trust.
- Ensured a safe environment by following infection control protocols.
- Adapted to diverse patient populations, including different ages, cultures, and medical conditions.
- Supported needs of 3+ patients under long-term care.
Front Desk
Health First Family Care Center
09.2023 - 12.2023
- Managed scheduling, appointments, and intake for 1000+ patients.
- Handled phone inquiries efficiently in a fast-paced environment.
- Self-motivated with a strong sense of responsibility.
Client Specialist
Massachusetts General Concierge Medicine
08.2022 - 09.2023
- Managed scheduling, appointments, and intake for 500+ patients.
- Coordinated with physicians, nurses, and staff to improve patient flow.
- Built strong client relationships, increasing revenue and repeat business.
Education
Bachelor of Science - Nursing
MGH Institute of Health Professions
Boston, MA05.2025
Bachelor of Arts - Healthcare Studies
UMASS Amherst
Amherst, MA05.2022
Bachelor of Arts - Healthcare
Salem State University
Salem, MA05.2020
Bachelor of Arts -
Southern New Hampshire University
Manchester, NH05.2019
Skills
- Patient Assessment: Conducting thorough physical and emotional health evaluations
- Vital Signs Monitoring: Measuring and recording vital signs to assess patient status
- Medication Administration: Safely administering medications and monitoring for reactions
- Wound Care: Cleaning and dressing wounds to promote healing and prevent infection
- IV Insertion and Management: Inserting and maintaining IV lines for fluids and medications
- Documentation and Charting: Accurately recording patient data in electronic health records (MAR, EPIC)
CLINICALS
Massachusetts General Hospital- Bigelow 9/13 Preceptorship
Boston, MA
March 2025- April 2025 : 200 hours
Spaulding Rehabilitation Hospital- Critical Care- 2 West
Cambridge, MA
January 2025-February 2025: 48 hours
Massachusetts General Hospital- Med-Surg- Phillips 21
Boston, MA
October 2024- November 2024: 72 hours
Massachusetts General Hospital- Community Health: Adult population
Boston, MA
October 2024- November 2024: 5 hours
Massachusetts General Hospital- Pediatrics- Ellison 18
Boston, MA
October 2024- November 2024: 56 hours
Massachusetts General Hospital- Med Surg- Ellison 19
Boston, MA
September 2024- October 2024: 84 hours
Massachusetts General Hospital- Community Health: Pediatric Population
Boston, MA
September 2024- October 2024: 5 hours
Lawrence Memorial Hospital- Maternity
Lawrence, MA
September 2024- October 2024: 48 hours
Massachusetts General Hospital- Med Surg- Ellison 6
Boston, MA
February 2024- April 2024: 63 hours
Certification
CPR
Expires December 16, 2025
ACLS
Expires February 2027
NCLEX-RN
Expected 07/2025
Dean's List
Salem State University 2019
Languages
Spanish
Professional Working
Portuguese
Native or Bilingual
English
Native or Bilingual
Timeline
Patient Observer
Massachusetts General Hospital Emergency Room
07.2024 - Current
Front Desk
Health First Family Care Center
09.2023 - 12.2023
Client Specialist
Massachusetts General Concierge Medicine
08.2022 - 09.2023
Bachelor of Arts - Healthcare Studies
UMASS Amherst
Bachelor of Arts - Healthcare
Salem State University
Bachelor of Arts -
Southern New Hampshire University
Bachelor of Science - Nursing
MGH Institute of Health Professions
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