Hillary Manner
Las Vegas,NV
Summary
Proven Customer Service Sales Specialist at Home Depot, adept in critical thinking and teamwork, enhanced customer loyalty through professional conflict resolution and empathetic service. Excelled in multitasking and adaptability, leading a team of 12 to surpass service delivery goals. Skilled in customer needs assessment and effective communication, consistently ensuring high customer satisfaction and operational efficiency.
Overview
10
10
years of professional experience
Work History
Customer Service Sales Specialist
Home Depot
04.2014 - Current
- Managed a team of 12
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Provided detailed product information to clients, enabling them to make informed decisions about their purchases.
- Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
- Managed multiple projects concurrently without compromising quality, ensuring timely completion of tasks and meeting client expectations.
- Promoted a positive work environment through effective teamwork and clear communication among associates.
- Listened to customer needs and desires to identify and recommend optimal products.
- Used in-store system to locate inventory and place special orders for customers.
- Enhanced customer satisfaction by providing customized window treatment solutions based on individual preferences and needs.
- Greeted customers and helped with product questions, selections, and purchases.
- Assisted customers in selecting appropriate flooring materials based on their preferences, budget, and space requirements.
- Coordinated logistics for delivery and installation of flooring materials, ensuring a smooth process from start to finish.
- Scheduled clients for accurate measurements of client spaces for efficient installation planning and cost estimation.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Learned duties for various positions and provided backup at key times.
- Collaborated with team members to maintain smooth operations during peak hours.
Education
Certificate - Medical Assisting
Neveda Career Institute
Las Vegas, NV04.2025
Skills
- Critical Thinking
- Customer Needs Assessment
- Teamwork and Collaboration
- Problem-Solving
- Excellent Communication
- Reliability
- Adaptability and Flexibility
- Professional Demeanor
- Self Motivation
- Appointment Scheduling
- Patience
Timeline
Customer Service Sales Specialist
Home Depot
04.2014 - Current
Certificate - Medical Assisting
Neveda Career Institute
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