Hillary Martinez
Granger,IN
Summary
Strong leader and problem-solver dedicated to streamlining operations and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Seeking to maintain a full-time position that offers utilizing interpersonal skills, excellent time management and organizational skills.
Overview
11
11
years of professional experience
Work History
Operations Manager
Woodhouse Spas
2020.09 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Increased profit by streamlining operations.
Operations Support & Trainer
Woodhouse Day Spa Corporate
2019.06 - 2020.05
- Served as a liaison between various departments within the organization, facilitating open communication channels for seamless collaboration on shared initiatives.
- Participated in strategic planning sessions aimed at optimizing operations support services based on current trends and anticipated future needs.
- Collaborated with operations team to provide excellent customer service and foster positive work environment.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Assisted in the opening of multiple new franchises on a national level.
Concierge Team Member
Woodhouse Day Spa
2013.05 - 2019.06
- Supported front desk operations as needed during busy periods or staff shortages without compromising quality of service provided at the concierge desk.
- Maintained a clean and welcoming lobby area, ensuring guests felt comfortable upon arrival.
- Provided exceptional customer service to all guests, earning recognition as a top-performing team member.
- Streamlined check-in processes for increased efficiency and improved guest experience.
- Kept detailed records of guest preferences and requests in order to provide personalized service during future visits.
Education
Bachelor of Arts - Criminal Justice
University of Houston - Victoria
Victoria, TX12.2025
High School Diploma -
Victoria East High School
Victoria, TX06.2011
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Schedule Management
- Client Relations
Timeline
Operations Manager
Woodhouse Spas
2020.09 - Current
Operations Support & Trainer
Woodhouse Day Spa Corporate
2019.06 - 2020.05
Concierge Team Member
Woodhouse Day Spa
2013.05 - 2019.06
Bachelor of Arts - Criminal Justice
University of Houston - Victoria
High School Diploma -
Victoria East High School
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