Hillary Martinez Mora
Summary
Highly motivated employee with a track in leadership, teamwork, customer service and desire to take on a new challenges, Skilled in clear communication and multitasking, I excel in high-pressure environments, ensuring mission success, enhancing customer satisfaction and passion for continuous improvement. adept at working in any environment, quickly mastering new skills, and ready to demonstrate strengths that include problem solving, critical thinking and the ability to maintain composure under pressure.
Overview
5
5
years of professional experience
Work History
Infantry Team Leader
US Army
05.2022 - Current
- Led infantry team to successfully complete missions by providing clear instructions and efficient communication.
- Utilized tactical expertise to make critical decisions under pressure, leading to successful outcomes in high-stress situations.
- Maintained high levels of discipline within the unit, enforcing military standards and regulations.
- Maintained secure communication systems to relay information to and from command teams.
Housekeeper
Hotel
09.2021 - 05.2022
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Customer Service Representative
Little Italy-italian Restaurant & Pizzeria
07.2021 - 05.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Crew Member
McDonald's
12.2020 - 07.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Crew Member
Publix Bakery
12.2020 - 07.2021
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Education
High School Diploma -
Colegio Santa Luisa
Bogota , Colombia12-2020
Skills
- Teamwork and collaboration
- Friendly, positive attitude
- Time management
- Attention to detail
- Flexible and adaptable
- Multitasking Abilities
- Weapons proficiency
- Vehicle operation
- Clear communication
Languages
Spanish
Native or Bilingual
English
Full Professional
Work Preference
Work Type
Full TimeTimeline
Infantry Team Leader
US Army
05.2022 - Current
Housekeeper
Hotel
09.2021 - 05.2022
Customer Service Representative
Little Italy-italian Restaurant & Pizzeria
07.2021 - 05.2022
Crew Member
McDonald's
12.2020 - 07.2021
Crew Member
Publix Bakery
12.2020 - 07.2021
High School Diploma -
Colegio Santa Luisa
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