Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hillary Medina

San Antonio,TX

Summary

Empathetic and observant professional with over 8 years of experience in military service and customer-facing roles. Brings discipline, strong work ethic, and a calm, analytical mindset to fast-paced environments. Ready to grow in a car sales role where trust, connection, and results matter.

Overview

9
9
years of professional experience

Work History

Technical Support Consultant

Alorica
01.2023 - 01.2024
  • Provided technical support and customer service across multiple accounts, including government ID verification (ID.me) and education technology (HMH).
  • Verified sensitive personal information for government access, handling 50+ verification calls daily with precision and professionalism.
  • Diagnosed and resolved a wide range of technical issues, including account access, software errors, device setup, and system performance.
  • Guided customers through step-by-step troubleshooting, ensuring clarity for users with various technical skill levels.
  • Responded to 20+ support calls and 30+ emails per day for educators and school staff, resolving software, login, and connectivity issues efficiently.
  • Maintained strong performance metrics in resolution time, customer satisfaction, and call quality.
  • Strengthened communication, critical thinking, and patience in fast-paced, service-driven environments.

Active Duty Soldier

United States Army
01.2018 - 06.2022
  • Served 4.5 years in the U.S. Army with increasing responsibility and performance under high-pressure environments.
  • Delivered consistent, high-quality service in a fast-paced dining facility serving both soldiers and civilian personnel.
  • Provided excellent customer service by attentively meeting the needs of over 2,000 personnel daily.
  • Worked in ration management and inventory control, ensuring accurate handling and accountability of food supplies and kitchen material.
  • Collaborated with diverse teams, demonstrating discipline, teamwork, and strong interpersonal communication.
  • Trusted to uphold military standards and procedures, developing habits of reliability, professionalism, and adaptability.
  • Promoted to E-4 for performance, leadership, and reliability.

Customer Service Manager

Walmart
06.2015 - 11.2017
  • Delivered excellent service by prioritizing customer needs and resolving issues with empathy and efficiency.
  • Supervised 5–10 front-end associates per shift, ensuring smooth operations, cash handling accuracy, and customer satisfaction.
  • Assisted and resolved concerns for an average of 15–40 customers daily, prioritizing their needs with empathy and urgency.
  • Handled high-volume financial transactions at the Money Center, including check cashing, bill payments, and money transfers totaling $10,000+ daily.
  • Delegated tasks and coordinated breaks, coverage, and workflow with other supervisors to ensure full coverage and efficiency.
  • Gained experience in upselling services, assisting customers with complex needs, and creating a welcoming environment.

Education

Associate of Arts - Music

Northwest Vista College
San Antonio, TX
05-2026

High School Diploma -

Normal Superior Santiago De Cali
Colombia
10.2010

Skills

  • Military Discipline & Reliability
  • Bilingual
  • Inventory & Financial Accountability
  • Conflict Resolution & Communication
  • Marketing and Sales
  • Leadership & Team Coordination

Timeline

Technical Support Consultant

Alorica
01.2023 - 01.2024

Active Duty Soldier

United States Army
01.2018 - 06.2022

Customer Service Manager

Walmart
06.2015 - 11.2017

Associate of Arts - Music

Northwest Vista College

High School Diploma -

Normal Superior Santiago De Cali

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