Hillary Mellor
Northbridge,MA
Summary
Well-rounded Small Business Owner offers account management, budgeting and customer relations expertise paired with outstanding leadership and communication abilities. Spirited and hardworking professional with four years of experience growing and stabilizing business. Tech-savvy collaborator with solid foundation of business acumen.
Overview
5
5
years of professional experience
Work History
Owner and Manager
The Flower Shop
Whitinsville, MA
02.2019 - Current
- Managed daily operations of business, including hiring and training staff.
- Identified new opportunities for growth, expansion, and diversification.
- Developed strategic plans to increase profitability and efficiency.
- Created marketing campaigns to attract new customers.
- Oversaw budgeting and financial management.
- Analyzed industry trends to develop competitive strategies.
- Negotiated contracts with vendors and suppliers.
- Maintained relationships with existing clients by providing superior customer service.
- Implemented quality assurance processes to ensure product excellence.
- Reviewed legal documents related to business operations.
- Provided direction and guidance to employees.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Analyzed client business needs and assisted in determining appropriate resources and strategies.
Bartender
The Gray Barn
Whitinsville, Massachusetts
06.2020 - Current
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Resolved customer complaints in a professional manner.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
Resident Assistant
Saint Camillus Health and Rehab
Whitinsville, Massachusetts
09.2019 - 05.2021
- Supervised and monitored activities of residents in the dormitory to ensure compliance with rules and regulations.
- Developed positive relationships with all members of the residence hall community.
- Responded to emergency situations within the residence hall.
- Completed routine rounds, checking with residents to meet care needs.
- Welcomed new residents and assisted with community adjustment.
- Maintained clean and well-organized environment for client happiness and safety.
Education
Some College (No Degree) - Business Administration
Worcester State University
Worcester, MA01-2022
BBA - Business Administration And Management
Grand Canyon University
Phoenix, AZSkills
- Administrative Oversight
- Regulatory Compliance
- Marketing tactics
- Business Management
- Customer Relations
- Verbal and written communication
- Financial Management
- Consulting
- Staff hiring
- Business Planning
- Operations Management
- Relationship Building
- Strategic Planning
- Financial Planning
- Business Development
- Sales oversight
- Cash flow optimization
- Team Oversight
- Employee Development
Timeline
Bartender
The Gray Barn
06.2020 - Current
Resident Assistant
Saint Camillus Health and Rehab
09.2019 - 05.2021
Owner and Manager
The Flower Shop
02.2019 - Current
Some College (No Degree) - Business Administration
Worcester State University
BBA - Business Administration And Management
Grand Canyon University
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