Summary
Overview
Work History
Education
Skills
Timeline
Generic

HILLARY MERCER

Mesquite,TX

Summary

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, FDA trends and regulatory requirements of organizations operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Organized and dependable candidate, with participating or providing I.T. Members in new implementation of software developments or applications for smooth progression to organizational needs while maintaining premium growth for multiple departments. Problem resolution internal and external to gain increasing productivity while creating a positive atmosphere. Aiming to leverage my work experience and abilities to achieve company goals.

Overview

15
15
years of professional experience

Work History

Manager of Audit

Carter BloodCare
Bedford, TX
02.2021 - Current
  • Identified potential areas of compliance vulnerability and risk to develop and implement corrective action plans.
  • Provided guidance, advice and training to improve business' understanding of related standards and regulatory requirements.
  • Prepared training programs to improve compliance at all levels.
  • Gathered, organized and evaluated data to make accurate assessments of current operations.
  • Wrote and presented reports outlining findings and recommendations from compliance audits.
  • Liaised with risk management, internal audit and employee services departments to direct compliance issues to appropriate channels for investigation and resolution.
  • Managed practical action plans to respond to audit discoveries and compliance violations.
  • Enhanced accountability and responsibility for compliance by allocating tasks such as assessments, mitigation, monitoring and auditing.
  • Monitored compliance with processes, policies, procedures and standards in regards to collection and management of annual contributions from shareholder companies.
  • Implemented improvement initiatives and developed compliance testing program to monitor and identify gaps in new and existing practices.
  • Monitored data export from internal and external systems, identifying and reporting potential risks.
  • Created policies and programs to encourage managers and employees to report suspected fraud and other improprieties without fear of retaliation.
  • Forged productive relationships with shareholder companies and managed contribution accounts.
  • Supported building of new system environments and upgrading or patching existing systems.
  • Helped coordinate full system life cycle from requirements to design and implementation.
  • Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to CBC's and teo other organizations vision, mission and purpose.
  • Interviewed, hired, trained and mentored 23 staff by coaching daily, leading performance reviews and offering constructive feedback.
  • Oversaw development and implementation of improvements to support and network operations.
  • Participated in requirements meetings and data mapping sessions to understand business needs.
  • Trained employees on software to improve data management, monitored use and suggested improvements.
  • Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
  • Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures.
  • Identified and corrected deficient performance and behaviors to achieve maximum productivity.
  • Reviewed budget forecasts factoring department staffing and production needs.
  • Created and maintained department work schedules for adequate coverage during operating hours and overtime shifts.
  • Developed and implemented department policies and Standard Operating Procedures (SOP).
  • Complete bi-weekly payroll for 23 employees.
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Established and updated work schedules to account for changing staff levels and expected workloads.

Assistant Operations Manager

Carter BloodCare Corporate, RADE
Bedford, TX
01.2010 - 02.2021
  • Records Audit & Data Entry)/, Managing 20+ staff members of RADE and Imaging Department to ensure quality assurance is performed on a daily basis and met within appropriate time limits due to interacting with multiple department procedures
  • This ensures policies are met, and process is diligent with no setbacks.
  • Work alongside IS development department in creating and analyzing new applications that work for the function of RADE department and allowing the process to include other department procedures for organizational flow.
  • Knowledgeable in every RADE function to run the department, budgeting expenses, enhancing quality process, managing databases.
  • Efforts ensured are in compliance with HIPAA, FDA and OSHA regulations.
  • Review Quality Monitors of staff members to ensure the policies of department are being met and in compliance with policies.
  • Review monthly performance reports, semi-annual, and annual evaluations along with prepared recommendations to elevate skills.
  • Directing subordinates on completing tasks in a timely manner for critical timelines that are crucial for other departments
  • Monitor Imaging department where records are process for OnBase program and sent to external business for reconciliation.
  • Generated operational reports for management on monthly schedule.
  • Evaluated current operational strategies and recommend improvements.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates and facilitate open communication.
  • Provided administrative and management assistance to auditors and directed activities in office.
  • Detected internal control deficiencies and suggested corrective measures.

Phlebotomist II

Carter BloodCare
Mesquite, TX
01.2007 - 01.2010
  • Opportunity to serve as team leader for 2+ years in a fast paced blood donor facility while obtaining organizational goals, one of many branches of Corporate
  • Duties included overseeing 8+ staff members of the collection team to ensure optimal donor care, product collection, as well as conducting daily functions under the organizations facility procedures
  • Key Results:
  • Consistently praised for leadership and efficient handling of all duties (e.g., blood draws, addressing and resolving personnel or donor problems, patient processing, guidance to team members, management reports)
  • Ensure cleanliness, sanitation and maintenance of all facilities, screening rooms and equipment
  • Helped implement practice’s quality assurance and standard operating procedures (SOP)
  • Efforts ensured compliance with HIPAA, and OSHA regulations; improved donor care/satisfaction
  • Reacts calmly and effectively in emergency situations, adding a personal, caring touch that immediately puts donors at ease.

Education

BBS - Management Information Systems

Dallas Baptist University
Dallas TX
12.2021

Diploma - undefined

Tarrant County College
2004

Skills

  • Microsoft Word, PowerPoint, Excel
  • Team Leadership (motivate, challenge)
  • Hiring/ Training
  • Multi tasking in projects
  • Problem resolution
  • Quality Assurance
  • Visual Studios/SQL/Oracle/Java
  • OnBase/Imaging Technology
  • Identify, Develop, Analyzes strategies
  • Time Management
  • Integrity and Dependability
  • Work Organizing and Prioritizing
  • Test Plans and Cases

Timeline

Manager of Audit

Carter BloodCare
02.2021 - Current

Assistant Operations Manager

Carter BloodCare Corporate, RADE
01.2010 - 02.2021

Phlebotomist II

Carter BloodCare
01.2007 - 01.2010

BBS - Management Information Systems

Dallas Baptist University

Diploma - undefined

Tarrant County College

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