Hillary Mounger
Columbia,Tennessee
Summary
Boasting 12+ years of customer service and management expertise, I possess a knack for problem-solving, devising procedures, and executing winning strategies. My commitment to efficiency and productivity has consistently delivered positive outcomes. I excel at discovering inventive approaches to optimize operations and meet expectations.
Overview
12
12
years of professional experience
Work History
Supervisor
Brazilian Professionals
10.2023 - Current
- Supervising 9-11 people in a shipping department
- Mentoring entry level staff members in their career development
- Implementing safety protocols and procedures to ensure safety
- Meeting productivity goals by implementing efficient work environment
- Processing, entering, editing consumer orders, daily
- Auditing orders after they have been packed by employees
- Working with carriers to coordinate shipping and receiving
- Oversees training for new employees
Project Manager
ANJI LOGISTICS USA, INC
11.2019 - 04.2022
- Managed 6 people, for a 2 year contractual project inside an automotive plant
- Scheduled and coordinated international deliveries and shipments
- Created BOLs
- Created invoices
- Created spreadsheets within excel
- Created work instructions and procedures for all jobs
- Trained employees proper safety techniques, and work flow processes
- Performed daily, weekly, quarterly inventory
- Daily quality inspections
- Worked directly with customers to ensure product was correct and received on time
Technical Support Representative
Ibex Global
08.2015 - 10.2019
- Answered customers calls, concerning technical support for their cellular and electronic devices
- Worked and troubleshooted with customers until their issue was resolved, or escalated to a superior for further help
- Walked customers through problem solving steps via phone and video chat
- Filed insurance claims for lost, broken, etc. devices
- Made customers in store appointments at their requests
Team Lead
Ryder Logistics
01.2013 - 04.2015
- Helped supervise 6-8 people
- Assigned jobs and performed quality inspections on completed jobs
- Handled and kept track of attendance
- Led daily team meetings and set daily goals for the team
- Picked, packed, and labeled orders in sequential order
Education
Medical Assistant - Certified Medical Assistant
Fortis Institute
Nashville, TN04.2014
Diploma -
Spring Hill High School
Columbia, TN05.2008
Skills
- Customer service
- Time management
- Microsoft excel
- Communication skills
- Management skills
Timeline
Supervisor
Brazilian Professionals
10.2023 - Current
Project Manager
ANJI LOGISTICS USA, INC
11.2019 - 04.2022
Technical Support Representative
Ibex Global
08.2015 - 10.2019
Team Lead
Ryder Logistics
01.2013 - 04.2015
Diploma -
Spring Hill High School
Medical Assistant - Certified Medical Assistant
Fortis Institute
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