Hillary Moye
Raleigh,NC
Summary
Organized professional with extensive experience in managing diverse accounting tasks, including audit support and payroll administration. Proven ability to prioritize tasks effectively and maintain financial controls under tight deadlines. Skilled in financial analysis and resolving billing inquiries, ensuring timely payments and enhancing operational efficiency. Strong communication skills and proficiency in accounting software contribute to successful outcomes in high-pressure environments.
Overview
14
14
years of professional experience
Work History
Accounts Payable Specialist
WESTGATE AUTO GROUP
Raleigh-Durham, NC
10.2025 - Current
- Managing accounts payable using multiple accounting software programs and other programs
- Responsible for paying and keeping record of all invoices
- Establishing and maintaining relationships with new and existing vendors
- Ensuring bills are paid in a timely and accurate manner while adhering to departmental procedures
- Processing transactions and performing accounting duties such as account maintenance, recording entries and reconciling books of accounts
- Work collaboratively with various departments to perform accounting audits
- Analyze all accounts on a monthly, quarterly, and annual basis to ensure payment accuracy
- Collaborated with cross-functional teams to resolve billing issues and improve overall efficiency
- Assisted in month-end closing activities by preparing accruals for outstanding invoices
- Maintained organized filing system for all accounts payable documents, ensuring easy retrieval when needed
Revenue Cycle Financial Rep(Remote)
UNC Health
Chapel Hill, NC
10.2024 - 10.2025
- Respond to inbound calls regarding billing inquiries, payments, insurance, and financial assistance.
- Assist patients with:
- Making payments and setting up payment plans.
- Understanding EOBs and insurance billing.
- Requesting itemized bills and verifying coverage.
- Payroll deductions, refunds, and charity care applications.
- Estate-related billing and collections.
- May support MyUNCChart messages, written correspondence, and other self-pay workflows.
- Initiate outreach to provide resolution, collect on delinquent accounts and high-balance follow-ups.
- Investigate and resolve self-pay issues including SODCA, liability, and disputed balances.
- Support patient relations with escalated concerns, including charge validation and payment reconciliation.
- Document all interactions in CRM systems and follow up on unresolved issues.
- Maintain strict HIPAA compliance and patient confidentiality.
Broker Accounts CSR
GFL
Raleigh, NC
09.2023 - 09.2024
- Provide excellent customer service and professionalism to all customers via in person, telephone or email
- Answer incoming and make outgoing telephone calls to customers, as well as, our Operations teams
- Serve as main contact and provide changes for Broker/Sales accounts
- Tower entry of service change for Broker/Sales accounts
- Track customer information, concerns, and enter data into database
- Provide contact research for all customer changes
- Provide timely and accurate information regarding missed stops or other customer concerns
- Download, distribute and answer all customer inquiries received via email
- Implement Broker/Sales account information to include any necessary correspondence, maintain hauler listing, location survey, pertinent notes, etc.
- Dispatch service orders to the branches
- Answer phones in rotation as needed
- Perform other duties and responsibilities as required or requested by management
Account Manager (Remote)
10 Federal Storage, LLC
Raleigh, NC
08.2022 - 03.2023
- Responsible for managing tenant delinquencies, reservations/move in processing, escalated tenant concerns, ensuring insurance/protection plan on all units, and performing outbound calls and follow up communications to tenant concerns.
- Commitment to executing all sales and service programs to maximize sales opportunities and meet customer needs.
- Assist customers with renting storage units, understanding the lease terms, fees and insurance and completing lease agreements.
- Maintains account records that are accurate, up-to-date, and organized in a fashion that provides thorough documentation, increases efficiency and is understandable to others.
- Complete any necessary tasks to assist in resolving the issue at hand.
- Submit check requests for refunds, process waivers / voids within assigned approval tier.
- Submit and respond to assigned work orders.
- Monitor facility specific emails and respond in a timely manner.
- Follow up on reservations and audit move-ins for accurate processing.
- Complete move outs and transfers according to company policies.
- Communicate with tenants on escalated concerns and include necessary upper management.
- Accurately process account adjustments with approval.
- Assist with directing tenants to 3rd party claim processing.
- Report all incidents to the Senior Property Manager / District Manager and follow directions given for proper execution of resolutions.
Team Lead Compliance Specialist(Remote)
10 Federal Storage, LLC
Raleigh, NC
02.2020 - 08.2022
- Responsible for the collection of past due payments on various tenants account types, by phone, while upholding 10 Federal Self Storage high standards for the customer experience.
- Probe with fact finding questions to ensure a complete understanding of customers reason for delinquency and work with the customer to establish payment arrangements or prescribe other treatments with the goal of bringing the account current.
- This position is considered a first line of defense and expected to maintain a high level of attention to detail, analyze facts and make sound decisions in order to mitigate risk to the bank.
- Resolution Support - Contacts past due clients to collect payments.
- Applies the appropriate treatment to resolve delinquency, and serves as a liaison between branch and clients.
- Client Service - Establishes a rapport with clients throughout work activities.
- Delivers the best client experience while maintaining high standards of professionalism and call quality.
- Operational Support - Documents accounts, utilizes the correct system coding, and submits account maintenance with accuracy.
- Procedural - Maintains a strong knowledge of Bank policies while navigating multiple systems to ensure procedures and applicable regulations are followed at all times.
UI Claims Agent
NC Department Of Commerce
Raleigh, NC
09.2018 - 03.2019
- Reviews and processes unemployment insurance claims and documents.
- Interviews claimants and employers to gather facts on claims being investigated.
- Verifies liability and charges from other states for Texas wages used to establish out-of-state claims and releases payments on bills received from other states.
- Checks wage data for unreported earnings and investigates improper payments.
- Researches agency records and replies to requests for information concerning overpayment of unemployment insurance benefits.
- Conducts research to ensure that adequate documentation was provided to appropriate parties prior to initiating civil processes on collection actions.
- Initiates the collection of overpayments.
- Provides information on unemployment insurance claims provisions, processes, and requirements to claimants and employers.
- Provides information about the appeal process to claimants.
- Performs related work as assigned.
- Create and compose documents in Microsoft Word and Microsoft Excel.
Medical Biller/Collector/Short-term Disability (STD)
nThrive
Raleigh, NC
11.2017 - 08.2018
- Make claim / customer eligibility determinations and manage on-going claims for an assigned caseload of short-term disability claims, through capturing medical information, applying appropriate contractual provisions, following legal guidelines, and leveraging expert resources.
- Communicate with claimants, employers, and various medical professionals to gather information regarding the application for, payment of, and ongoing management of short-term disability benefits.
- Support and promote all integration initiatives (including Family Medical Leave, Life Assistance Programs, Integrated Personal Health Team, Your Health First, Healthcare Connect, etc.).
- Ability to handle potentially high levels of call volume from customers and clients. Respond to various written and telephone inquiries, including eligibility, approval/denial determinations, status and continuation or closure of benefits.
- Network with both customers and physicians to medically manage claims from initial medical requests to reviewing and evaluating ongoing medical information.
- Pay all covered claims accurately and timely.
- Execute on all customer performance guarantees.
- Adhere to standard timeframes for processing mail, tasks and outliers.
- Understand Group Benefit Solutions and Corporate Compliance, Policies and Procedures and best practices.
- Stay abreast of ongoing training associated with role and business unit objectives.
- Respond to all telephonic and email inquiries within customer service protocols in a clear, concise and timely manner.
- Conducts in-depth pre-existing condition or contestable investigations if applicable.
Resolution/IT Support Specialist II
First Citizens Bank
Raleigh, NC
11.2013 - 01.2017
- Support Microsoft operating systems while providing startup support for new employees in multiple IT services - Mobile, laptop, etc.
- Act as on-site subject matter expert for all level-1 IT issues while developing a relationship with the end users at the location (less than 100 users on-site at all times)
- Inventory management of all computers, IT equipment, etc.
- Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer's end users.
- Route problems to internal 2nd and 3rd level IT support staff.
- Coordinate and manage relationships with vendors and support staff that provide hardware/software/network problem resolution.
- Administer and provide User account provisioning.
- Responds to telephone calls, emails, instant messages, and assigned tickets from users.
- Assign work orders/incidents to appropriate support teams and follow up until closure.
- Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps.
- Provide level 1 remote desktop support and perform other activities based on SOPs.
- Perform user account management activities.
- Escalate complex problems to appropriate support specialists.
- Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets).
- Troubleshoot client software and basic network connectivity problems.
- Identify, evaluate, and prioritize customer problems and complaints.
- Participate in ongoing training and departmental development.
- Routine maintenance updates with other IT staff and business units.
- Provide all required documentation including standards, configurations, and diagrams.
- Provide knowledge transfer of Service Desk operations.
Research and Remediation Analysts/Bankruptcy Specialist
Wells Fargo Home Mortgage
Raleigh, NC
02.2012 - 10.2013
- Responsible for reviewing Motion for Relief (MFR/MRS) affidavits for accuracy, ensure affidavits are executed and maintain records of completed executed copies.
- Responsible for returning original executed affidavits to counsel within specified timeframes.
- Communicate with attorneys, paralegals, and internal team members.
- Monitor and maintain affidavit mailbox.
- Executing all other docs as well requiring signatures, including but not limited to: Substitution of Trustee, Apt of Successor Trustee, Affidavit of Account Status, any judgment affidavits regardless of State specific titles, and Bankruptcy Documents.
- May handle or support settlement conferences, telephonic and in-person Depositions and hearings.
- Travel to court ordered appearances may be required.
Education
High School Diploma -
William G Enloe High School
Raleigh, NC07-1997
Skills
- Accounts payable and invoice management
- Payment processing and billing resolution
- Problem solving and claims review
- Data entry and financial reconciliation
- Vendor relationship management
- Financial analysis and revenue cycle management
- Insurance verification and claims processing
- Customer relationship management
Timeline
Accounts Payable Specialist
WESTGATE AUTO GROUP
10.2025 - Current
Revenue Cycle Financial Rep(Remote)
UNC Health
10.2024 - 10.2025
Broker Accounts CSR
GFL
09.2023 - 09.2024
Account Manager (Remote)
10 Federal Storage, LLC
08.2022 - 03.2023
Team Lead Compliance Specialist(Remote)
10 Federal Storage, LLC
02.2020 - 08.2022
UI Claims Agent
NC Department Of Commerce
09.2018 - 03.2019
Medical Biller/Collector/Short-term Disability (STD)
nThrive
11.2017 - 08.2018
Resolution/IT Support Specialist II
First Citizens Bank
11.2013 - 01.2017
Research and Remediation Analysts/Bankruptcy Specialist
Wells Fargo Home Mortgage
02.2012 - 10.2013
High School Diploma -
William G Enloe High School