Hillary Nuckles
Loganville,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions, and gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
8
8
years of professional experience
Work History
Sales Associate/Customer Service/Shift Leader
Subway
08.2022 - 02.2023
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained personnel in equipment and established performance goals for employees and provided feedback on methods for reaching their goals.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Educated clients on current promotional offerings and gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Managed returns, exchanges and refunds in accordance with store policy.
Line Cook Supervisor
Riverside Military Academy
05.2015 - 11.2016
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Monitored food inventory and supplies to prevent waste.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Set and oversaw weekly and special event menu plans.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Supervised food presentation and plating to enhance visual appeal.
- Checked food temperature regularly to verify proper cooking and safety and set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Monitored food preparation, production, and plating for quality control.
Education
High School Diploma -
Willows High School
Willows, CASkills
- Inventory Control Processes
- Policy Knowledge
- Scheduling and Coordinating
- Performance Monitoring
- Credit Card Transaction Processing
- Negotiation and Conflict Resolution
- Managing Operations and Efficiency
- Goal Attainment
- Handling Purchase Orders
- Proper Food Handling
- Cash Register Operations
- Maintaining Clean Work Areas
- Serving Customer Needs
- Employee Coaching and Mentoring
- Cash Counting
- Closing Procedures
- Customer Satisfaction
- Leadership
- Cash Control
- Shift Coverage
- Inventory Accuracy
- Health Code Requirements
- Safe Work Practices
- Crew Support
- Proper Storage Procedures
- Revenue Growth
- Coaching and Mentoring
- Portion Control
- Complex Problem-Solving
- Multitasking Strengths
- Stocking and Replenishing
- Money Handling
- Customer Service
- Money Transfer Systems
- Dining Area Maintenance
- Store Opening and Closing
- Inventory Tracking
- Cleaning Techniques
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The price of inaction is far greater than the cost of a mistake
Meg Whitman
Timeline
Sales Associate/Customer Service/Shift Leader
Subway
08.2022 - 02.2023
Line Cook Supervisor
Riverside Military Academy
05.2015 - 11.2016
High School Diploma -
Willows High School
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