HILLARY NZIOKI
Humanitarian And Development Programs Professional
Nairobi,Nairobi
Summary
Methodical humanitarian and development professional with vast experience in maintaining efficient communication, workflow and oversight of scheduled work and coordinating activities with field and office teams. Committed leader who promotes staff care in the workplace, putting the team's welfare at the forefront thus ensuring staff morale and focus on work to constantly deliver and surpass expected results.
Overview
24
24
years of professional experience
7
7
years of post-secondary education
4
4
Certifications
3
3
Languages
Work History
Field Processing Supervisor
CWS/RSC Africa
10.2017 - Current
- Currently serving as Field Processing Supervisor, managing 10 RSC Africa staff daily. During field missions, accounted for 4% of output during both prescreen and USCIS circuit rides.
- Tasked with leading teams consisting of caseworkers and senior caseworkers in accomplishing their duties of interviewing and correctly updating refugee cases
- Represent CWS Africa to partners and liaise with them regularly during missions to ensure that interviews are done according to PRM guidelines and in on time besides keeping staff motivated and properly trained.
- Ensure accuracy in documentation by implementing standardized forms and data entry procedures while ensuring minimal error rates through rigorous quality control measures, staff training and feedback mechanisms.
Team Leader
CWS/RSC Africa
06.2017 - 11.2017
- Served as team leader for security vetting unit charged with leading teams that tracked security statuses of applicants' cases, re-requesting them and completing updates on cases accordingly for onward processing.
- Identified errors on cases and sought quick ways to resolve them, thereby reducing waiting time for cases and increasing efficiency.
- Reviewed updated guidelines and worked with immediate supervisors to incorporate them in standard operating procedures. Similarly, prepared traini sessions for both new and seasoned staff, thus maintaining well trained staff.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
Temporary Case Processing Assistant
CWS/RSC Africa
04.2017 - 06.2017
- Worked as Temporary Case Processing Assistant at CWS Africa in Resettlement Support Centre (RSC Africa) where responsibilities included but were not limited to facilitating all departments involved in case processing, including requesting of security checks, medical examinations of applicants, assurance, packet preparation and correspondence with applicants and partners to facilitate smooth processing of cases. During this short period of time, individually packeted 40 cases for travel to USA,
Senior Caseworker
CWS/RSC Africa
11.2016 - 02.2017
- Worked as Senior Caseworker at CWS Africa in Resettlement Support Centre (RSC Africa)
- Responsibilities included but were not limited to reviewing refugee files during second interview before applicants see USCIS officials.
- Tasked with leading teams on circuit ride missions whenever called upon, as well as training new staff in their duties of being caseworkers/Senior Caseworkers.
Caseworker
CWS/RSC Africa
01.2016 - 10.2016
- Worked at CWS Africa in Resettlement Support Centre (RSC Africa) as caseworker
- Was responsible for facilitating processing of refugees for possible resettlement in USA by faithfully and diligently carrying out prescreen interview and compiling biographical data, family information and case histories in readiness for interviews with United States department of Citizenship and Immigration Services (USCIS).
- Worked closely with team leaders and other colleagues to prepare for circuit rides by hiring interpreters, scheduling cases and reviewing matrices to ensure there were no errors.
Fundraising and Organizational Marketing
Rwandan League for the Protection and Defense of Human Rights (LIPRODHOR)
01.2013 - 01.2014
- Worked in Rwanda under NOREC (formerly Fredskorspset Norway) exchange program spearheading Fundraising and Organizational Marketing department of Rwandan League for Protection and Defense of Human Rights (LIPRODHOR).
- Enhanced donor retention through personalized communication strategies and targeted marketing efforts. These included revamping of website and compiling lists of possible funders to approach. By end of fellowship year, four different funders had come onboard and funded major projects.
- Strengthened community engagement through organization of impactful events and volunteer opportunities. These included engagement on findings of Universal Periodic Review (UPR) and lessons learnt.
Fundraising Officer
Peace Tree Network - Kenya (PTN)
01.2011 - 01.2013
- Worked with Peace Tree Network - Kenya (PTN) as Fundraising Officer, preparing proposals for funding.
- Worked closely with board members to identify potential major gift prospects within their networks, leading to significant financial contributions from new sources.
- Improved donor retention rates by maintaining regular communication through newsletters, updates, and personal meetings.
- Utilized social media platforms strategically for promoting fundraising campaigns and engaging with potential donors.
Freelance Facilitator
Self
01.2009 - 01.2011
- Worked as freelance facilitator, preparing workshops on Community Policing in East Pokot, as well as monitoring attendance and feedback.
- Maintained professional knowledge by attending workshops and seminars on Community Policing principles and emerging trends in facilitation techniques.
- Enhanced participant engagement by incorporating interactive activities and real-world examples in training sessions.
Project Manager
Missionary Community of Saint Paul the Apostle (MCSPA)
01.2000 - 01.2009
- Worked with Missionary Community of Saint Paul the Apostle (MCSPA) through their NGO bodies namely New Ways and Asociacion Nuevos Caminos; (Non-Governmental Organizations in England and Spain respectively).
- Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Education
Master of Arts - Social Sciences
Catholic University of Eastern Africa
Nairobi, Kenya 04.2001 -
Diploma in Theology - undefined
Tangaza College, Constituent College, Catholic University of Eastern Africa
01.2008 - 04.2009
Certificate in Theology - Theology
Sacred Heart School of Theology, USA
01.2007 - 04.2008
BA - Philosophy and Sociology
University of South Africa
Pretoria, South Africa 01.2002 - 04.2006
Certificate in Computer Training - undefined
Wote Training Institute
Skills
Communication - Excellent in written, oral, listening, presentation skills
Motivation - Driven professional able to take independent steps towards achieving goals despite challenges
Leadership - Able to understand goals and rally team members to work towards a unified goal
Reliability - Result oriented professional, able to deliver set targets on time and with minimum expense to employer
Learning - Learns on the job and strives to always improve skills and adapting to changes quickly
Teamwork - Works well with team members and ensure team cohesion, thus achieving set targets and fostering positive work environment
Personal Information
Date of Birth: 10/31/79
Certification
KIM Certificate in Project Management
Timeline
Refugees in 21st Century
07-2023
International Humanitarian Law in Theory and Practice
06-2023
KIM Certificate in Project Management
05-2023
Field Processing Supervisor
CWS/RSC Africa
10.2017 - Current
Team Leader
CWS/RSC Africa
06.2017 - 11.2017
Temporary Case Processing Assistant
CWS/RSC Africa
04.2017 - 06.2017
Senior Caseworker
CWS/RSC Africa
11.2016 - 02.2017
Caseworker
CWS/RSC Africa
01.2016 - 10.2016
Fundraising and Organizational Marketing
Rwandan League for the Protection and Defense of Human Rights (LIPRODHOR)
01.2013 - 01.2014
Fundraising Officer
Peace Tree Network - Kenya (PTN)
01.2011 - 01.2013
Freelance Facilitator
Self
01.2009 - 01.2011
Diploma in Theology - undefined
Tangaza College, Constituent College, Catholic University of Eastern Africa
01.2008 - 04.2009
Certificate in Theology - Theology
Sacred Heart School of Theology, USA
01.2007 - 04.2008
BA - Philosophy and Sociology
University of South Africa
01.2002 - 04.2006
Master of Arts - Social Sciences
Catholic University of Eastern Africa
04.2001 -
Project Manager
Missionary Community of Saint Paul the Apostle (MCSPA)
01.2000 - 01.2009
Certificate in Computer Training - undefined
Wote Training Institute
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 10 Field Processing staff members.
- Collaborated with team of 12 staff in the development of Towns and Provinces list which was incorporated in START database for processing of refugees.
- Achieved efficient staff onboarding through effectively helping with creation of onboarding schedule as well as material for facilitators.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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