Hillary Ooten
Allons,TN
Summary
Driven professional with a proven track record at Heritage Pointe Senior Living, adept in resident support and effective planning. Skilled in building strong relationships and promoting health and safety compliance. Excelled in staff training and direct patient care, significantly enhancing resident satisfaction and operational efficiency. Demonstrates exceptional time management and supportive teamwork abilities. Passionate and responsible Resident Assistant with proficiency in empowering individual self-sufficiency. Attentive care professional focusing on individuals' unique needs and comforts. Empathetic cultivator of safe and nurturing environment for building meaningful relationships with residents and families.
Overview
11
11
years of professional experience
Work History
Resident Assistant
Heritage Pointe Senior Living
10.2022 - Current
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
- Responded to room transfers, incident reports, and maintenance requests.
- Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.
- Assisted residents in preparing for activity and social programs.
- Maintained clean, safe, and well-organized patient environment.
- Assisted residents with daily dental and mouth care, bath functions, and hair care.
- Monitored and inspected residence hall rooms to determine safety and manage maintenance issues.
- Changed bed linens, dumped trash, and smoothly handled maintenance issues to promote resident comfort.
- Conducted regular room inspections to ensure adherence to residence hall policies, maintaining a clean and organized living environment.
- Mentored new Resident Assistants, providing guidance on effective strategies for managing various situations.
Manager
Cash Express, LLC
01.2022 - 10.2022
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Caregiver
The Access Program
01.2014 - 01.2019
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Provided safe mobility support to help patients move around personal and public spaces.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
Education
High School Diploma -
Alvin C. York Institute
Jamestown, TN12.2011
Skills
- Time Management
- Team Player
- Supportive
- Activity Planning
- CPR Certified
- Documentation And Reporting
- Resident support
- Effective Planning
- Mental health awareness
- Role Modeling
- Health and safety compliance
- Policy Reinforcement
- Self-confident
- Residential support
- Indirect Patient Care
- Bed making
- Laundry
- Resolution-oriented
- Ambulation Assistance
- Direct Patient Care
- Relationship Building
- Active Listening
- HIPAA Compliance
- Incident Reporting
- Staff Training
- Call Answering and Routing
- Dementia Care
- Resident Supervision
Timeline
Resident Assistant
Heritage Pointe Senior Living
10.2022 - Current
Manager
Cash Express, LLC
01.2022 - 10.2022
Caregiver
The Access Program
01.2014 - 01.2019
High School Diploma -
Alvin C. York Institute
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