Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hillary Ortiz

Liberty,NY

Summary

Dynamic guest service representative with extensive experience in fast-paced hotel environments, dedicated to delivering exceptional service and enhancing guest experiences. Known for a proactive approach to problem-solving and a strong ability to adapt to evolving needs, consistently achieving performance objectives while supporting team members. Committed to maintaining high standards of care and collaboration, leveraging excellent interpersonal and communication skills to foster positive relationships. Eager to contribute to organizational success in an entry-level position that offers professional challenges and growth opportunities.

Home care professional with comprehensive background in delivering personalized care and support. Known for reliability and maintaining high standards in patient well-being. Adaptable and collaborative team player who excels in dynamic environments, utilizing strong caregiving and interpersonal skills.

Personal Care Aide experienced in assisting clients with mental impairments or physical limitations to manage everyday tasks. Skilled in geriatric care and providing companionship and direct assistance to cognitively impaired clients.


Overview

10
10
years of professional experience

Work History

Guest Service Representative

Resort World Catskills
07.2021 - Current
  • Resolved guest complaints and discrepancies in prompt and courteous manner.
  • Welcomed guests on arrival, displaying professional and friendly approach.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Answered hotel phones with professionalism and directed calls appropriately.
  • Maintained neat and orderly front desk and lobby area to uphold hotel standards.
  • Managed check-in and check-out procedures for guests.
  • Handled customer complaints to satisfy and retain guests.
  • Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.

Priority Home Care

Home Care Aid
09.2020 - 11.2020
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.

Cashier

Liberty Market
01.2016 - 06.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Processed customer transactions efficiently using point-of-sale (POS) systems.
  • Provided exceptional customer service, resolving inquiries and complaints promptly.

Education

High School Diploma - High School

Liberty High School
145 Buckley St, Liberty
06.2020

Bachelor of Science - Nursing Science

Orange County Community College
Middletown, NY
05-2027

Skills

  • Customer service
  • Computer skills
  • Guest accommodations
  • Detail-oriented
  • Flexible schedule
  • Clear communication
  • Multitasking Abilities
  • Guest experiences
  • Teamwork and collaboration
  • Problem-solving
  • Meeting organization
  • Professionalism
  • Interpersonal skills

Timeline

Guest Service Representative

Resort World Catskills
07.2021 - Current

Priority Home Care

Home Care Aid
09.2020 - 11.2020

Cashier

Liberty Market
01.2016 - 06.2018

High School Diploma - High School

Liberty High School

Bachelor of Science - Nursing Science

Orange County Community College