Hillary Outlaw
Colorado Springs,CO
Summary
Proficient in customer service and running a business. Attention to detail is a priority whether it be with customer satisfaction or record keeping to keep things running smoothly. Results-focused and dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
Hairstylist
Mad Hatter Salon LLC (self)
2020.07 - Current
- Handle all of the data entry for customer files as well as financial and inventory.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Maintained accurate bookkeeping and sales/customer reports.
- Sole owner/operator for the business.
- Built a loyal clientele through exceptional customer service and attention to detail.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Educated customers on products to maximize benefits.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Recorded notes for future reference about customer preferences and services delivered.
- Counted and documented opening and closing cash amounts daily.
- Organized sales area and work station to showcase products and boost sales.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Actively promoted salon specials and discounts through social media channels to increase bookings and attract new clients.
- Answered phone calls and emails to schedule client appointments.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Increased revenue through effective customer service and inventory management.
Hairstylist
Nevans Great Clips
2011.09 - 2020.07
- Processed payments, entering sales in register for prompt customer service.
- Worked as a team to guarantee smooth operation of business.
- Was promoted to asssistant manager very quickly.
- Always went above and beyond to ensure customer satisfaction and was the one dealing with customer complaints.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Worked the front desk and phones in addition to doing hair every day.
- Did weekly shop reports for customer retention as well as financial.
- Found creative ways to improve business to keep customes happy.
- Entered client data into the computer system.
Crew Trainer
Culvers
2009.08 - 2011.09
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Handled customer complaints with a smile.
- Closed the kitchen nightly without help
- Worked in the kitchen as well as up front taking customer orders and making sure everything ran smoothly
- Learned excellent customer service skills that have helped me ever since
Education
Hairstylist License - Hairstyling
International Salon And Spa Academy
Colorado Springs, CO07.2011
High School Diploma -
Liberty High School
Colorado Springs, CO05.2011
Skills
- Quick Learner
- Appointment Scheduling
- Detail-orientated
- Customer Consultation
- Schedule Management
- Relationship building and management
- Advanced communication skills
- Highly motivated self-starter
- Customer Education
- Appointment Coordination
- Outstanding client retention
- Sanitation Practices
- Business Management
- Marketing familiarity
- Social skills
- Clear Communication
- Workspace Organization
- Adaptable to Changing Client Needs
- Supply Ordering and Management
- Data Entry
- Payment Processing
- Social Media Marketing
- POS Terminal Operation
- Desktop and Laptop Computers
- Digital Recordkeeping
Additional Information
I am a single mom looking for a change of pace. I would like to continue to do hair but not as my primary income and I have the ability to schedule that around whatever else life may bring. I'm looking for work that is more steady so that i can further myself and my family in life. I'm a hard worker, fast learner, and i value consistency. I am ready for a new adventure that can help me grow even more as a person.
Timeline
Hairstylist
Mad Hatter Salon LLC (self)
2020.07 - Current
Hairstylist
Nevans Great Clips
2011.09 - 2020.07
Crew Trainer
Culvers
2009.08 - 2011.09
Hairstylist License - Hairstyling
International Salon And Spa Academy
High School Diploma -
Liberty High School
Similar Profiles
Niraj LamgadeNiraj Lamgade
Accountant at Mad Hatter Drink LabAccountant at Mad Hatter Drink Lab
Hayden WillsieHayden Willsie
Busser at Mad Hatter pubBusser at Mad Hatter pub
Benjamin santosBenjamin santos
Automotive Technician at mad hatter brandonAutomotive Technician at mad hatter brandon