Hillary Outlaw
Colorado Springs,CO
Summary
Proficient in customer service and running a business. Attention to detail is a priority whether it be with customer satisfaction or record keeping to keep things running smoothly. Results-focused and dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
Hairstylist
Mad Hatter Salon LLC (self)
07.2020 - Current
- Handle all of the data entry for customer files as well as financial and inventory.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Maintained accurate bookkeeping and sales/customer reports.
- Sole owner/operator for the business.
- Built a loyal clientele through exceptional customer service and attention to detail.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Educated customers on products to maximize benefits.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Recorded notes for future reference about customer preferences and services delivered.
- Counted and documented opening and closing cash amounts daily.
- Organized sales area and work station to showcase products and boost sales.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Actively promoted salon specials and discounts through social media channels to increase bookings and attract new clients.
- Answered phone calls and emails to schedule client appointments.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Increased revenue through effective customer service and inventory management.
Hairstylist
Nevans Great Clips
09.2011 - 07.2020
- Processed payments, entering sales in register for prompt customer service.
- Worked as a team to guarantee smooth operation of business.
- Was promoted to asssistant manager very quickly.
- Always went above and beyond to ensure customer satisfaction and was the one dealing with customer complaints.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Worked the front desk and phones in addition to doing hair every day.
- Did weekly shop reports for customer retention as well as financial.
- Found creative ways to improve business to keep customes happy.
- Entered client data into the computer system.
Crew Trainer
Culvers
08.2009 - 09.2011
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Handled customer complaints with a smile.
- Closed the kitchen nightly without help
- Worked in the kitchen as well as up front taking customer orders and making sure everything ran smoothly
- Learned excellent customer service skills that have helped me ever since
Education
Hairstylist License - Hairstyling
International Salon And Spa Academy
Colorado Springs, CO07.2011
High School Diploma -
Liberty High School
Colorado Springs, CO05.2011
Skills
- Quick Learner
- Appointment Scheduling
- Detail-orientated
- Customer Consultation
- Schedule Management
- Relationship building and management
- Advanced communication skills
- Highly motivated self-starter
- Customer Education
- Appointment Coordination
- Outstanding client retention
- Sanitation Practices
- Business Management
- Marketing familiarity
- Social skills
- Clear Communication
- Workspace Organization
- Adaptable to Changing Client Needs
- Supply Ordering and Management
- Data Entry
- Payment Processing
- Social Media Marketing
- POS Terminal Operation
- Desktop and Laptop Computers
- Digital Recordkeeping
Additional Information
I am a single mom looking for a change of pace. I would like to continue to do hair but not as my primary income and I have the ability to schedule that around whatever else life may bring. I'm looking for work that is more steady so that i can further myself and my family in life. I'm a hard worker, fast learner, and i value consistency. I am ready for a new adventure that can help me grow even more as a person.
Timeline
Hairstylist
Mad Hatter Salon LLC (self)
07.2020 - Current
Hairstylist
Nevans Great Clips
09.2011 - 07.2020
Crew Trainer
Culvers
08.2009 - 09.2011
Hairstylist License - Hairstyling
International Salon And Spa Academy
High School Diploma -
Liberty High School
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