HILLARY PAREDES TRINIDAD

• Managed reservation system efficiently, ensuring availability of requested tools for customer pick-up dates.
• Enhanced customer satisfaction by providing knowledgeable tool recommendations and usage advice.
• Maintained a clean, organized, and safe work environment to ensure optimal functionality of tools
• Educated customers on proper tool maintenance, prolonging the lifespan of rented equipment.
• Inspected returned items for damage or wear, assessing repair needs or replacement decisions accordingly.

• Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
• Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
• Manage highly designed accounts.
• Collaborated with cross-functional teams to address complex customer issues and improve overall experience.
• Streamlined communication channels for improved efficiency in handling customer concerns.

• Provide translation assistance to federal agents during the routine inspection of international passengers.
• Interpret during complex deportation and prosecution cases conducted at the airport.
• Provide assistance to incoming international passengers with Automated Passport Control Kiosk.
• Reflect an excellent public relations image and maintain high standard of service by providing accurate, current and complete information.
• Offer translation services to Airport tenants and visitors.
• Provide information and assistance to employees and visitors in all areas of the International and/or Domestic Concourses.
• Other duties as assigned.

Answered constant flow of customer calls with minimal wait times.

• Answered customer telephone calls promptly to avoid on-hold wait times.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns & sensitive information.
• Updated account information to maintain customer records.
• Worked with BlueCross Blueshield of Michigan as the client contract
• Educated customers about billing, payment processing and support policies and procedures.

• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Submitted reports to senior management to aid in business decision-making and planning.
• Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
• Delivered in-depth information on product features so customers could make educated decisions before purchase.
• Facilitated high volumes of cash, credit and gift card transactions, verifying cash drawer balance at end of each shift.
• Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.

• Selling Eyewear products and services to different customer needs. Schedule appointments and assist with preliminary testing under the Optometrist's supervision.
• Filed claims with vision and medical insurance companies to garner payment for optical services.
• Instructed patients on proper insertion, removal and cleaning techniques for contact lenses.
• Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.

• Kept register accurate through correct billing, payment processing and cash management practices.
• Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
• Oversaw daily operations of all members of service team, including delegating tasks, training new staff and splitting tips at end of each shift.
• Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
• Greeted and maintained relationships with regular customers.

• Scanned documents and saved in database to keep records of essential organizational information.
• Outlined appropriate processes and procedures to fulfill and complete inquiries.
• Worked together with the Cadillac QC Team to assist in the process of receiving and inputting the cases of new radios coming in the facility
• Kept optimal quality levels to prevent critical errors and support team performance targets.

Greeting customers, responding to questions, improving engagement with merchandise and providing outstandingcustomer service. Operating cash registers,balancing drawers. Achieving established goals of the day and helping the customer obtain the best facial treatments possible with khiels facial products.

• Collaborate with Managers, Leads and Associates throughout the store to deliver a clean, neat and easy-to-shop store environment; , sorting merchandise and ensuring merchandise is worked back to sales floor immediately as time permits. Assist in other tasks as needed such as pricing, signing, replenishment, stockroom maintenance.