Hillary Pasternack

• Manage all aspects of studio operations including payroll, hiring, scheduling, and ordering
• Keeping attrition down
• Focus on client retention and membership services to drive business growth
• Ensure exceptional customer service standards are maintained throughout the studio
• National brand ambassador
• Manage a team of over 15 women and 200 members

• Maintained excellent attendance record, consistently arriving to work on time
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
• Used Microsoft Word and other software tools to create documents and other communications
• Helped Women find their outer and inner beauty

• Monitored schedules to maintain sleeping, eating and school schedules for children
• Transported children to and from school, medical appointments and extra-curricular activities
• Established safe play environment for children
• Organized different types of activities to enhance physical and intellectual development

Assisted the doctor during patient consultations in the exam room.

Supported daily operations in the workplace.

Organized and maintained accurate scheduling.

• Completed daily reports, and attendance logs
• Chose optimum curriculum for each class and devised creative daily lesson plans to meet requirements and needs of different learners
• Conferred with parents about student progress to boost family involvement and enhance student support
• Kept students on-task with proactive behavior modification and positive reinforcement strategies
• Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students

• Shampooed, conditioned and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales
• Answered phone calls and emails to schedule client appointments
• Educated clients about products and self-maintenance for healthy hair based on needs and preferences
• Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health
• Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results