Hillary Payne
Newport Beach,CA
Summary
Detail-oriented professional with a strong focus on customer service combined with integrity as a frontline corporate representative. Well-educated and poised with superior communication skills. Experienced in multitasking and prioritizing tasks. Cultivator of client relationships and customer retention.
Overview
32
32
years of professional experience
Work History
Executive Personal Assistant to CEO
Golden Compass Insurance Services
05.2022 - Current
- Enhanced executive productivity by managing both complex personal and business schedules.
- Implemented time management strategies for executive, resulting in improved prioritization and delegation of tasks.
- Managed financial, operational and human resources to optimize business performance.
- Supported financial management processes by assisting with budget, corporate spending and expense tracking.
- Supported executive in achieving goals by proactively anticipating needs and addressing concerns promptly.
- Provided multifaceted services to executive by running errands, scheduling appointments, and arranging travel itineraries.
- Managed confidential information with discretion, maintaining the highest level of trust and professionalism.
- Maintained and organized all shared drives, documents and spreadsheets in Google Workspace.
- Updated and maintained privileged databases and records.
- Built productive relationships with industry partners and vendors to support business objectives.
- Maintained appropriate filing of personal and professional documentation.
- Kept detailed track of household and maintenance inventory and schedules.
- Coordinated personal and corporate events and functions with attention to detail ensuring successful execution.
Administrative Legal Assistant
Athea Trial Lawyers
12.2020 - 05.2022
- Managed accounts and client records, observing confidentiality and extreme discretion.
- Secured client and staff accommodations, travel arrangements and client billing.
- Worked alongside attorneys, administrative assistants and fellow legal assistants on complex cases and legal processes.
- Handled office scheduling, completed document revisions and made notes for deadlines, motions and other important dates.
- Maintained organized office and case-specific paper and digital files for easy tracking and retrieval.
- Helped with intake of new clients and materials by setting up files and documenting important information.
- Enhanced attorney-client communication by managing correspondence, scheduling appointments, and providing timely updates on case progress.
Virtual Courtroom Host
Virtual Courtroom
12.2020 - 05.2022
- Hosted virtual focus groups and mock trials using video remote technology.
- Prepared juror groups on key issues and topics for comment and discussion.
- Maintained a professional work environment with both attorneys and jurors.
- Prepared daily scheduling and intake of jury members.
- Developed team communications and information for meetings.
Spa Coordinator
Massage Envy Spa
04.2017 - 10.2020
- Provided primary customer support to internal and external customers.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Handled employee-related issues to improve performance, professional conduct and attendance reliability.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Recommended and sold spa packages and memberships based on client's preferences and needs
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Handled employee-related issues to improve performance, professional conduct and attendance reliability.
- Communicated with various product vendors to select products to stock and sell.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
School Program Aide
CNUSD
02.2012 - 06.2016
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Encouraged activities that built independence and critical thinking.
- Developed, modified and taught program activities to accommodate various ages, abilities and interests.
Customer Relations Manager
Hitchcock Automotive Resources
01.2005 - 08.2007
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Implemented new car delivery system and customer intake on all new vehicles.
- Liaised between customers and organization with particular focus on working with sales department.
- Monitored CSI (Customer Service Index) and developed actionable insights to improve efficiency and performance.
- Performed duties and provided service in accordance with established operating procedures and company policies.
Spa Concierge
Glen Ivy Spa
05.2003 - 04.2004
- Managed spa concierge desk by answering phones, scheduling appointments and greeting guests.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Effective liaison between customers and internal departments.
- Placed orders for Spa Salon merchandise consistent with quality, quantity and other specification requirements.
- Collaborated with vendors for special events and seasonal promotions to maintain adequate product stock and drive sales.
Flight Attendant
American Airlines
09.1992 - 11.2002
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
- Offered personalized assistance to children, elderly, high profile and passengers with special needs.
- Resolved problems, improved operations and provided exceptional service.
Education
Associate of Arts - Psychology
Los Angeles Pierce College
Woodland Hills, CASkills
- Client Relations
- Project Organization and Planning
- Objective Driven Leader
- Decision Making
- Schedule Management
- Creative
- Detail Oriented
- Complex Problem Solving
- Communication
- Executive Support
Timeline
Executive Personal Assistant to CEO
Golden Compass Insurance Services
05.2022 - Current
Administrative Legal Assistant
Athea Trial Lawyers
12.2020 - 05.2022
Virtual Courtroom Host
Virtual Courtroom
12.2020 - 05.2022
Spa Coordinator
Massage Envy Spa
04.2017 - 10.2020
School Program Aide
CNUSD
02.2012 - 06.2016
Customer Relations Manager
Hitchcock Automotive Resources
01.2005 - 08.2007
Spa Concierge
Glen Ivy Spa
05.2003 - 04.2004
Flight Attendant
American Airlines
09.1992 - 11.2002
Associate of Arts - Psychology
Los Angeles Pierce College
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