Hillary Penado
West Linn,Or.
Summary
Detail-oriented, energetic, and enthusiastic. Skilled in aiding customers, coworkers, and ensuring customer satisfaction. Seeking to apply skills to increase customer satisfaction in a proficient and fast-paced environment.
Overview
5
5
years of professional experience
Work History
Kennel Assistant
The Cats Meow Cat Clinic
2023.06 - Current
- Assisted in exams; held the cats while blood was being drawn, were being given vaccines, and handled out of their carriers.
- Stocked kennel and cleaning supplies to maintain proper inventory for daily performance.
- Completed daily cleaning of kennels, cages and public areas using disease control protocol to provide sterile environment.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Administered care for animals and reported signs of illness, disease and injury to veterinarians.
Cashier/ Food Preparation/ Food Handler
Off The Quad
2022.09 - Current
- Prepare food for customers.
- Food preparation in the kitchen.
- Keep the restaurant clean and sanitized.
- Dishwashing.
- Work at the cash register and greet customers as they walk in.
Cashier/ Busser/ Hostess
San Blas Mexican Restaurant And Bar
2019.09 - 2022.08
- Greeted customers at the entrance.
- Took customers orders.
- Brought food out to the tables from the kitchen window.
- Kept the restaurant clean and sanitized by doing janitorial duties.
- Built relationships with customers to encourage repeat business.
Cashier / Kitchen Crew Member
Mcdonalds
2019.08 - 2019.09
- Took customers orders at the front of the store.
- Cooked meals.
- Kept inside and outside of the restaurant clean and sanitary.
- Helped keep customers satisfied and helped with any problem they had.
Gift Wrapping/ Customer Service
South Coast Plaza Mall/ Clarins Fragrance Group
2018.12 - 2018.12
- Greeted the customers as they walked into the store.
- Managed gift wrapping department.
- Customer Liaison for the holiday season.
- Acknowledged customer issues and resolved their problems quickly and efficiently.
- Effectively communicated with other employees and upper management to ensure complete care of customers.
Education
No Degree - Animal Science
El Camino College
Torrance, CAPre - Veterinarian/Animal Science
Oregon State University
Corvallis, OR06.2024
Achieved Associates Degree -
Clackamas Community College
Oregon City, OR06.2022
High School Diploma -
Hawthorne Math And Science Academy
Hawthorne, CA06.2019
Skills
- Customer service
- Customer Care
- Daily Cleaning and Sanitation
- Animal Observations
- Money Handling
- Conflict Resolution
- Customer Satisfaction
- Spanish Speaking
Accomplishments
South Coast Plaza Mall/ Clarins Fragrance Group
- Yesenia Boschetto
- Past Manager
- 1 (971) 977-5977
- yesenia.penado@gmail.com
- McDonalds
- Amanda Musser
- Past Manager
- (971) 806-0037
Carson Animal Shelter
- Kelly Anne Bennett
- Volunteer Coordinator
- kbennett@animalcare.lacounty.gov
Community Service and Volunteering
Community Service
Homeless and Community Outreach
- Pet Care Coordinator of a non-profit organization (ShareHopeUSA) where I would obtain food, toys, and grooming donations for homeless pets.
- Secured vendors for outreach events like mobile pet grooming services.
- Managed homeless outreach to determine pet needs.
Volunteer
Animal Shelter Volunteer
- Assessed animals to determine whether they were adoptable.
- Cleaned and sanitized cages, play areas and other common areas to prevent the spread of disease.
- Communicated with coworkers and clients in regard to animal health so it would receive the proper care.
Lambing Crew at Oregon State University
- Nightly shift looking after 80 pregnant ewes.
- Looked for signs of labor, distress, or health issues.
- If an ewe went into labor my duties included:
- Pulling the lamb out.
- Cutting the umbilical cord and applying iodine.
- Ensuring the lamb stood up and attached to the mother to eat.
Additional Information
● Took part in many extracurricular events including softball, cross country, gender and sexuality association, and environmental club where I took part in leadership roles and learned to lead a group.
● Was a Link Crew leader in high school. I mentored incoming freshmen, tutored them, answered questions they had, and gave them advice based on personal experience.
Timeline
Kennel Assistant
The Cats Meow Cat Clinic
2023.06 - Current
Cashier/ Food Preparation/ Food Handler
Off The Quad
2022.09 - Current
Cashier/ Busser/ Hostess
San Blas Mexican Restaurant And Bar
2019.09 - 2022.08
Cashier / Kitchen Crew Member
Mcdonalds
2019.08 - 2019.09
Gift Wrapping/ Customer Service
South Coast Plaza Mall/ Clarins Fragrance Group
2018.12 - 2018.12
No Degree - Animal Science
El Camino College
Pre - Veterinarian/Animal Science
Oregon State University
Achieved Associates Degree -
Clackamas Community College
High School Diploma -
Hawthorne Math And Science Academy
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