Hillary Pitre
Abingdon,VA
Summary
Telephone Customer Service Representative
Internal Customer Service (In Network Drivers and Customers alike ), General Attention, Resolution of
problems and technical support. Polite and professional Agent, successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
2
2
years of professional experience
Work History
Telephone Service Representative
Foundever
12.2022 - 12.2023
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to phone service.
- Streamlined call handling processes for improved efficiency and reduced wait times for customers.
- Collaborated with team members to achieve high performance metrics, maintaining a professional and supportive work environment.
- Managed difficult customer interactions with professionalism and empathy, deescalating situations through effective communication techniques.
- Maintained comprehensive knowledge of company policies, procedures, and product offerings to provide informed recommendations to customers.
Telephone Sales Representative
Sutherland
03.2022 - 12.2022
- Boosted customer satisfaction by addressing inquiries and resolving issues promptly.
- Developed rapport with customers through active listening and personalized product recommendations.
- Increased sales revenue by consistently meeting and exceeding daily, weekly, and monthly targets.
- Maintained detailed records of customer interactions to ensure accurate order processing and follow-up communication.
Telephone Customer Service Representative
Quantica
08.2021 - 12.2021
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Established long-lasting customer relationships through exceptional service and proactive communication.
- Exceeded performance targets by consistently handling a high volume of calls with accuracy and professionalism.
- Improved overall call center metrics by maintaining low average hold times and high first-call resolution rates.
Education
High School Diploma -
Jose Eusebio Caro
Barranquilla, Colombia12.2021
Skills
- Brand Representation
- Feedback Collection
- Complaint Resolution
- Script Adherence
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Telephone Service Representative
Foundever
12.2022 - 12.2023
Telephone Sales Representative
Sutherland
03.2022 - 12.2022
Telephone Customer Service Representative
Quantica
08.2021 - 12.2021
High School Diploma -
Jose Eusebio Caro
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