Summary
Overview
Work History
Education
Skills
Timeline
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Hillary Polley

Cedar Creek

Summary

Dynamic tax professional with extensive experience at the IRS, skilled in tax law and team management. Proven track record in enhancing operational efficiency and accuracy through effective training and innovative tools. Adept at resolving complex issues and fostering a collaborative environment, driving team success and improving overall productivity.

Overview

16
16
years of professional experience

Work History

Lead Tax Examiner

Internal Revenue Service, IRS
10.2021 - 04.2025
  • Mentored new hires as they acclimated to their roles within the team, fostering a supportive work environment conducive to growth and learning.
  • Developed customized tools for tracking case progress, facilitating efficient communication within the team and improving overall productivity.
  • Managed workload effectively through prioritization of tasks based on urgency, complexity, and deadline requirements.
  • Contributed to team-wide discussions on best practices for handling unique or challenging cases, leveraging personal expertise in complex situations.
  • Assisted in developing internal policies related to the examination process, promoting consistency across teams while adhering to IRS guidelines.
  • Increased accuracy of tax calculations by applying advanced knowledge of federal, state, and local tax laws.
  • Handled high-priority cases involving potential fraud or evasion, conducting thorough investigations for accurate conclusions.
  • Assisted management with periodic evaluations of team operations, recommending process improvements that led to increased efficiency and accuracy.
  • Provided constructive feedback on colleagues'' work when appropriate, helping improve overall quality of examinations conducted by the team.
  • Demonstrated exceptional attention to detail in reviewing tax-related documents, ensuring the accurate calculation of liabilities and credits.
  • Reduced errors in tax assessments by meticulously reviewing complex tax returns and identifying discrepancies.
  • Improved team performance by providing ongoing training and guidance to junior tax examiners.
  • Communicated complex tax issues and terminology with others by explaining in easily-understood terms.
  • Attended continuing education and Type courses to increase professional expertise and obtain knowledge of updated tax laws and compliance criteria.

Tax Examiner

Internal Revenue Service, IRS
11.2016 - 10.2021
  • Ensured timely processing of returns through efficient workload management and attention to detail.
  • Communicated with taxpayers in writing and by telephone.
  • Collaborated with team members to enhance overall efficiency and effectiveness within the department.
  • Managed high-volume caseloads, maintaining organization and prioritization to meet tight deadlines.
  • Reduced errors in tax assessments by meticulously reviewing calculations and documentation.
  • Aided senior management in decision-making processes by providing well-researched recommendations based on comprehensive data analysis.
  • Resolved complex tax issues through diligent research and effective communication with taxpayers.

Inventory Control Specialist

Family Christian Stores
07.2011 - 09.2012


  • Conducted periodic cycle counts to verify inventory accuracy, identifying discrepancies early on to mitigate potential issues.
  • Completed physical inventory counts each month.
  • Audited and corrected discrepancies in inventory numbers.
  • Verified incoming products and checked delivery totals to keep system records current and accurate.
  • Unloaded shipments, reviewed merchandise, and tracked paperwork.
  • Enhanced operational efficiency by developing and implementing effective inventory control policies and procedures.
  • Optimized storage capacity utilization with strategic organization of products in the warehouse, allowing for easier accessibility and improved productivity.
  • Reduced stock discrepancies by diligently monitoring inventory levels and collaborating with warehouse staff to address discrepancies.
  • Performed data entry and completed proper paperwork.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.

Assistant Manager

Casual Male XL
02.2009 - 09.2011
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Monitored sales trends to adjust pricing strategies for optimal profitability.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.
  • Improved operational efficiency by adopting new technology for inventory management.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.

Education

High School Diploma -

Bastrop High School
Bastrop, TX

Skills

  • Team management
  • Auditing techniques
  • Accounting principles
  • Tax law expertise
  • Verbal and written communication
  • Research and documentation
  • Tax research
  • Staff training
  • Skilled in software
  • Detailed documentation
  • Teamwork

Timeline

Lead Tax Examiner

Internal Revenue Service, IRS
10.2021 - 04.2025

Tax Examiner

Internal Revenue Service, IRS
11.2016 - 10.2021

Inventory Control Specialist

Family Christian Stores
07.2011 - 09.2012

Assistant Manager

Casual Male XL
02.2009 - 09.2011

High School Diploma -

Bastrop High School

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Hillary Polley