Hi, I’m
Hillary Ramirez
Costumer Service Representative
Stamford,CT
I think that only daring speculation can lead us further and not accumulation of facts.
Albert Einstein
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
years of professional experience
2
Languages
Work History
Smart FoodsBrookfield, CT
Costumer Service Representative
11.2018 - 06.2022
Job overview
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Handled customer inquiries and suggestions courteously and professionally.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Performed daily tasks to ensure a neat, clean and organized store.
- Examine and inspected items and reported any damage to supervisor
Spacio DentalSanto Domingo, STO. DGO.
Front Desk Receptionist
04.2017 - 11.2018
Job overview
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Scheduling appointments and filling cancellations.
- Preparing claims forms and verifying patient insurance.
- Entering client information into Dental practice database.
PlaneodontSanto Domingo, STO. DGO.
Administrative Assistant
09.2016 - 04.2017
Job overview
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Scheduled office meetings and client appointments for staff teams.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Maintained confidentiality and discretion
Education
Universidad Autonoma De Santo DomingoSTO. DGO.
No Degree from Business Administration
05.2001
Skills
Costumer service
Availability
See my work availability
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Available
monday
tuesday
wednesday
thursday
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saturday
sunday
morning
afternoon
evening
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Timeline
Costumer Service Representative
Smart Foods
11.2018 - 06.2022
Front Desk Receptionist
Spacio Dental
04.2017 - 11.2018
Administrative Assistant
Planeodont
09.2016 - 04.2017
Universidad Autonoma De Santo Domingo
No Degree from Business Administration
05.2001
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