Hillary Rojas
Coppell,TX
Summary
Over 7 years of experience, I held key roles in reservations, customer service, sales, tax, accounting, and project management. My professional journey showcases proficiency in the service industry, emphasizing the ability to deliver excellent customer service, drive sales, and effectively lead projects, including tax and accounting responsibilities
Overview
7
7
years of professional experience
Work History
Lead Generation Specialist
Tricolor Auto Group
Dallas, TX
08.2021 - 02.2024
- Conducted research and identified potential leads through various online sources.
- Created detailed lead profiles to ensure accurate data capture for further analysis.
- Developed a strategy for targeted outreach campaigns to maximize lead generation efficiency.
- Performed cold calls and emails to prospective customers, introducing our services and products.
- Responded quickly to customer inquiries and provided effective solutions in a timely manner.
- Maintained an up-to-date database of qualified leads and their contact information.
- Collaborated with sales team members to develop strategies that would increase lead conversion rate.
- Provided regular reports on the progress of lead generation activities, including performance metrics such as cost per acquisition.
- Analyzed existing marketing campaigns and identified areas for improvement to optimize lead generation results.
- Implemented A and B testing techniques to determine which messaging was most effective at generating leads.
- Monitored industry trends and competitor activity related to lead generation initiatives.
- Utilized digital marketing tools such as Google Analytics, AdWords, and HubSpot CRM to track key metrics related to lead quality and quantity.
- Built relationships with prospects by understanding their needs, providing helpful advice, and following up regularly on progress made towards goals.
- Assisted in developing content for email campaigns that resonated with target audiences.
- Optimized website pages for better search engine visibility with SEO best practices.
- Worked closely with other departments such as product development or customer success teams in order to have a clear understanding of what is needed from the lead gen side in order for them to do their job effectively.
- Identified new opportunities for growth within existing customer base through surveys, interviews.
Project Manager
Dash Mall and Parking
Merida, Merida
04.2019 - 01.2021
- Monitored market conditions to identify potential opportunities for profitable trades.
- Collaborated with team members to develop innovative trading strategies.
- Created project plans and tracked progress against milestones.
- Coordinated with internal teams to ensure timely completion of projects.
- Managed relationships with external stakeholders and vendors.
- Provided regular reports on the status of all sales projects.
- Monitored team performance, identified areas for improvement, and provided feedback as needed.
- Ensured compliance with relevant laws, regulations, and quality standards in all projects.
- Conducted market research to identify new opportunities for growth in existing markets.
- Analyzed competitor activities to inform strategic decision-making.
- Monitored market trends, competitor strategies and market suppliers to evaluate opportunities to reduce costs.
- Made bids and offers to buy or sell securities.
Cluster Reservationist
Crowne Plaza Hotel & Resorts
Maracaibo, Zulia
08.2017 - 02.2018
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Developed innovative strategies to improve customer experience with the product or service offered by the company.
- Prepared daily activity reports summarizing activities related to customer support requests.
- Responded quickly to customer inquiries, needs and problems.
Cluster Reservation
InterContinental Hotels & Holiday Inn
Maracaibo, Zulia
08.2017 - 02.2018
- Built rapport with clients by providing quality customer service and problem solving
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Created a new customer database by entering customer information into a database.
- Provided detailed information about hotel services, amenities, local attractions, and other points of interest.
- Processed reservations by inputting customer information into computer system.
- Resolved customer complaints in a professional manner.
- Assisted with special requests such as room location preferences or special occasion celebrations.
- Responded promptly to emails and faxes for reservation inquiries.
- Answered incoming calls from guests seeking to make or modify reservations.
- Maintained accurate records of bookings and cancellations in the reservation system.
- Upsold additional services such as spa treatments or room upgrades when possible.
- Generated reports detailing daily occupancy trends and revenue figures.
Accounting Assistant
500 Millas Body and Paint
Cabimas, Zulia
01.2017 - 06.2017
- Assisted in the preparation of monthly financial statements and reports.
- Reviewed tax returns to ensure accuracy and compliance with applicable laws, regulations, and policies.
- Analyzed complex financial documents such as bank statements, ledgers, and account records.
- Maintained detailed records of all audit activities conducted within assigned area.
Education
M.D. - TAX ADMINISTRATION
NEU Rafael Maria Baralt
VENEZUELA09.2018
Some College (No Degree) - INTERMEDIATE ENGLISH
CEVAZ
Venezuela03-2016
BACHELOR OF SCIENCE -
Ana Maria Campos
VENEZUELA07-2014
Skills
- Cold-calling
- Outbound Calling
- Customer Segmentation
- Qualified lead generation
- Prospecting and qualifying
- Sales tools familiarity
- Customer Service
- Persuasive Strategies
- Speech Clarity
- Advanced Excel
- CRM Systems
- B2B Marketing
- Leadership capability
- Bilingual Spanish and English
- Tax Preparation
- Financial Auditing
Timeline
Lead Generation Specialist
Tricolor Auto Group
08.2021 - 02.2024
Project Manager
Dash Mall and Parking
04.2019 - 01.2021
Cluster Reservationist
Crowne Plaza Hotel & Resorts
08.2017 - 02.2018
Cluster Reservation
InterContinental Hotels & Holiday Inn
08.2017 - 02.2018
Accounting Assistant
500 Millas Body and Paint
01.2017 - 06.2017
M.D. - TAX ADMINISTRATION
NEU Rafael Maria Baralt
Some College (No Degree) - INTERMEDIATE ENGLISH
CEVAZ
BACHELOR OF SCIENCE -
Ana Maria Campos
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