Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hillary Ruth

Yukon,OK

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

10
10
years of professional experience

Work History

Supervisor Patient Access

Integris Health Inc
09.2023 - Current
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
  • Supervises the daily activities of routine and complex patient access transactions including coverage eligibility, insurance verification, patient portion calculation and authorization requirement activity utilizing available systems and resources according to assigned protocol.
  • Demonstrates and possesses the ability to use analytical thinking, independent judgment, and clinical knowledge to adjust service area schedules and accommodate special requests from internal and external customers.
  • Provides resolution to routine and complex patient access and account issues, responds to questions on reimbursement, serves as a systems expert for patient access specialists, including on-the-job training, and for performance improvement and appropriateness of complex patient access transactions.
  • Develops team members by providing guidance, feedback and training on multiple processes, payers and systems, and measures productivity to track and trend needs for performance improvement.
  • Assists the manager with interviewing candidates, hiring new employees, and coordinating new employee on-boarding activities.
  • Handles all communication effectively, including telephone, email, and verbally with all departments and caregivers within the health system.

Patient Access Specialist Sr.

Integris Health Inc
06.2021 - 09.2023
  • Collected and validated patient demographics and insurance information.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Obtained signatures from financial responsibility and treatment procedures from patients or guardians.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Obtaining prior authorization for all radiology appointments.
  • Prepared patient identification band and completed admissions papers.
  • Trained new staff on hospital processes and procedures.
  • Resolved patient billing issues in line with established guidelines.
  • Created templates for other departments regarding appointment messages.
  • Utilize multiple different websites for radiology authorizations.
  • Trained all new staff on policies and procedures.

Animal Welfare Officer

City Of Edmond
03.2018 - 06.2021
  • Investigated and gathered information regarding animal-related complaints.
  • Unloaded and impounded animals received from animal control and public.
  • Prepared for prosecutions related to animal treatment and gave evidence in court.
  • Supplied animals with food, water and personal care.
  • Attended to calls reporting of wild animal bites.
  • Wrote reports of activities and maintained files of impoundments and dispositions of animals.
  • Captured stray animals, provided housing and care of homeless animals and coordinated adoptions.

Public Safety Officer

Integris Health Inc
05.2016 - 01.2018
  • Notified emergency personnel of incidents requiring medical assistance and aid.
  • Talked regularly with citizens to establish rapport and become familiar presence in area.
  • Answered emergency calls for help from citizens and business owners.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.

Chiropractic Assistant

Advanced Chiropractic Wellness
05.2014 - 05.2016
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Performed electric muscle stimulation, massage and mechanical traction.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Scheduled patient appointments for busy chiropractic practice with revenues of $[Amount] annually.
  • Collected patient payments for services.

Paraoptemetric Assistant

Cockrell Eyecare Center
08.2013 - 11.2014
  • Greeted guests in with friendliness and professionalism.
  • Worked closely with manager to provide effective assistance for specific aspects of business operation.
  • Answered incoming calls, processed requests and relayed messages to appropriate personnel.
  • Assisted manager in all aspects of business operations.
  • Collected and authorized payments of patients.

Education

Bachelor of Science - Sociology

Oklahoma State University
Stillwater, OK
12.2024

Associate of Science - General Studies

Northern Oklahoma College
Tonkawa, OK
05.2014

High School Diploma -

Edmond Memorial High School
Edmond, OK
05.2008

Skills

  • Customer Satisfaction
  • Team Leadership
  • Patient Registration
  • Payment Processing
  • Insurance Information Collection
  • Multi-Line Telephone Systems
  • Staff Training
  • Staff Assignments

Timeline

Supervisor Patient Access

Integris Health Inc
09.2023 - Current

Patient Access Specialist Sr.

Integris Health Inc
06.2021 - 09.2023

Animal Welfare Officer

City Of Edmond
03.2018 - 06.2021

Public Safety Officer

Integris Health Inc
05.2016 - 01.2018

Chiropractic Assistant

Advanced Chiropractic Wellness
05.2014 - 05.2016

Paraoptemetric Assistant

Cockrell Eyecare Center
08.2013 - 11.2014

Bachelor of Science - Sociology

Oklahoma State University

Associate of Science - General Studies

Northern Oklahoma College

High School Diploma -

Edmond Memorial High School

Similar Profiles

CREATE PROFILE
Hillary Ruth