Summary
Overview
Work History
Education
Skills
Timeline
Generic
Hillary Ryann

Hillary Ryann

Colorado Springs,CO

Summary

Hospitality professional with over 21 years of experience in sales and marketing. Expertise in brand representation and product knowledge. Proven ability to engage customers and drive repeat business.

Overview

21
21
years of professional experience

Work History

Promotional Brand Ambassador

Creative Solutions
Colorado Springs, CO
02.2025 - Current
  • Developed and optimized creative marketing strategies to enhance brand visibility.
  • Created engaging content for social media platforms, including posts, stories, and videos.
  • Designed eye-catching displays to attract potential customers and drive engagement.
  • Maintained professional appearance and demeanor consistent with brand image.
  • Tracked sales and engagement metrics to inform future promotional strategies.
  • Recommended merchandise based on customer needs and product knowledge.
  • Ensured compliance with all regulations related to advertising activities.

Sales Representative

Observe
Denver, CO
08.2021 - Current
  • Consistently exceeded sales goals, drove revenue growth, and developed robust customer relationships.
  • Cross-sold additional products to purchasing customers to elevate sales performance.
  • Expanded distribution networks by cultivating relationships with business owners and distributors.
  • Provided accurate quotes and attentive service to a high volume of customers while adhering to regulations.
  • Monitored inventory levels, restocking low items to guarantee product availability.
  • Maintained knowledge on promoted selections at trade shows and high-volume events, increasing brand visibility.

Sales Representative

Boom
Colorado Springs , CO
01.2021 - Current
  • Established monthly sales objectives through effective planning and quota development.
  • Analyzed sales trends to create promotional plans that increased sales volume.
  • Collaborated with vendors to enhance product sales.
  • Monitored store performance, identifying opportunities and formulating strategies for growth.
  • Processed transactions accurately while consistently achieving sales targets.
  • Informed clients of current promotions to stimulate sales growth.
  • Demonstrated leadership by directing informative presentations, managing negotiations, and executing contracts.

Delivery Driver /BOH Team Member

Louie's Pizza
Colorado Springs, CO
06.2024 - 01.2025
  • Reviewed delivery documents, reporting discrepancies to supervisor for prompt resolution.
  • Transported items safely to prevent damage or loss during deliveries.
  • Grouped deliveries by designated areas to enhance operational efficiency.
  • Coordinated with customers prior to delivery to confirm scheduling.
  • Presented order bills and collected payments at point of delivery.
  • Assisted with food prep, cooking, stocking, cleaning, and packing tasks as needed.

Lead Server / Design Team Member

Catering By Design
Denver, CO
04.2020 - 01.2022
  • Delivered fine dining protocol and training to new employees, per company programs.
  • Coordinated with clients to clarify event requirements, ensuring satisfaction and promoting repeat business.
  • Developed customized menus with chefs, accommodating dietary restrictions and preferences.
  • Organized transportation of inventoried equipment and supplies for off-site events efficiently.
  • Managed timely distribution of meals and beverages to maintain service quality.
  • Performed opening side work to ensure smooth shifts and efficient station usage.
  • Collaborated with the event design manager to coordinate and implement creative design strategies on the theme and decor.

Bartender

The Point Bar & Grill
Colorado Springs, CO
06.2020 - 04.2021
  • Accurately balanced daily registers, and generated sales and inventory reports for management review.
  • Engaged with guests, hosting a pleasurable experience, and increasing business, and dubbed a guest favorite.
  • Adhered to drink preparation standards to guarantee consistent quality throughout shifts, per TIPS standards.
  • Operated POS systems and shorthand for accurate and efficient payment processing.
  • Completed opening and closing checklists to ensure smooth restaurant operations and cleanliness standards.
  • Solely operated grills, fryers, and broilers to cook items for the entire establishment (seating 75 guests), while monitoring the bar effectively and in a timely manner.

Lead Server & Bartender

Bonefish Bar & Grill
Colorado Springs, CO
05.2018 - 06.2020
  • Delivered exceptional service in a fine dining environment, consistently achieving top sales rankings.
  • Demonstrated extensive knowledge of wines and serving etiquette to enhance guest experiences.
  • Provided timely and discreet service for business meetings and special occasions.
  • Cultivated strong relationships with patrons, resulting in frequent guest requests.
  • Recognized by peers for outstanding teamwork and collaboration in high-pressure settings.

Bartender

Chuy's Tex-Mex Restaurant
Colorado Springs, CO
01.2019 - 07.2019
  • Successfully opened a new restaurant, establishing a loyal client base at a tequila-explicit bar.
  • Developed in-depth knowledge and relationships with vendors of tequilas and local beer breweries.
  • Created unique drink offerings, including bragging rights to a consistent clientele for a specialty priced above $25.
  • Demonstrated ability to multitask and efficiently manage high guest volumes.

Bartender

Ohana Kava
Colorado Springs, CO
07.2017 - 12.2018
  • Served guests at bar and throughout establishment in high-pressure environment.
  • Promoted and educated patrons about products both on-site and off-site.
  • Supported guest performers with equipment setup, during shows, and breakdowns.
  • Recognized for exceptional attention to detail, cleanliness, and friendly demeanor.

Bartender

Club Q
Colorado Springs, CO
05.2017 - 11.2018
  • Cultivated a welcoming atmosphere for female clientele, enhancing engagement and satisfaction.
  • Ensured discretion and safety for patrons through all interactions and operations.
  • Managed bar area, designing cocktails and visual displays while ensuring inventory compliance.
  • Executed promotional activities to attract customers to nightclub venue effectively.
  • Organized bar supplies for efficient retrieval and streamlined replenishment processes.
  • Fostered inviting environment through meaningful conversations with patrons.
  • Designed menus that complemented cocktail offerings, driving customer interest and sales.

Lead Server / Trainer

Over Easy (Urban Egg)
Colorado Springs, CO
07.2014 - 05.2017
  • Guided guests to ensure high-quality experiences aligned with company standards.
  • Served guests promptly while anticipating and addressing their needs.
  • Maintained extensive knowledge of food, beverages, and available specials
  • Responsible for creating top-selling upsell items.
  • Handled cash transactions while keeping areas clean and organized for team efficiency.
  • Achieved top sales and customer quality ratings consistently.
  • Trained new hires to uphold service excellence.
  • Prepared front-of-house areas for optimal readiness.

Server / Bartender / Barista

Bon Ton's Cafe
Colorado Springs, CO
05.2015 - 09.2016
  • Filled summer positions during the peak tourist season, providing full service and cash handling.
  • Crafted diverse bar beverages, from cocktails to coffee drinks, ensuring quality and consistency.
  • Demonstrated ability to multi-task and adapt quickly in high-volume business environments.
  • Received multiple requests to return due to exceptional performance and service delivery.

Server

Cheddar's Scratch Kitchen
Colorado Springs, CO
08.2012 - 03.2014
  • Delivered exceptional dining experiences by providing attentive service to high volumes of customers.
  • Maintained comprehensive knowledge of menu items, garnishes, and preparation methods.
  • Circulated within assigned areas to assess customer needs and prioritize tasks effectively.
  • Promoted desserts, appetizers, and specialty drinks to enhance sales performance.
  • Assisted with seating arrangements for large parties to optimize flow.
  • Supported colleagues by fostering a collaborative work environment.

Lead Service Managment / Trainer / Hostess / Prep

Perkins Restaurant & Bakery
Colorado Springs, CO
08.2004 - 06.2009
  • Achieved promotion to FOH Manager by demonstrating strong leadership and decision-making skills.
  • Ensured successful and profitable execution of service operations through team support.
  • Motivated staff with hands-on guidance to uphold food safety and service standards in a fast-paced environment.
  • Delivered exceptional guest service, fostering loyalty and recognition as a top three in-store sales performer.
  • Facilitated scheduling to optimize workforce management.
  • Trained new hires to enhance team efficiency and service quality.

Education

High School Diploma -

William J. Palmer High School
Colorado Springs
05-2004

Skills

  • Customer engagement and relationship building
  • Effective communication skills
  • Employee training and development
  • Sales optimization strategies
  • Fine dining service expertise
  • Inventory management and cash handling
  • Event coordination and promotional planning
  • TIPS and ServSafe certified

Timeline

Promotional Brand Ambassador

Creative Solutions
02.2025 - Current

Delivery Driver /BOH Team Member

Louie's Pizza
06.2024 - 01.2025

Sales Representative

Observe
08.2021 - Current

Sales Representative

Boom
01.2021 - Current

Bartender

The Point Bar & Grill
06.2020 - 04.2021

Lead Server / Design Team Member

Catering By Design
04.2020 - 01.2022

Bartender

Chuy's Tex-Mex Restaurant
01.2019 - 07.2019

Lead Server & Bartender

Bonefish Bar & Grill
05.2018 - 06.2020

Bartender

Ohana Kava
07.2017 - 12.2018

Bartender

Club Q
05.2017 - 11.2018

Server / Bartender / Barista

Bon Ton's Cafe
05.2015 - 09.2016

Lead Server / Trainer

Over Easy (Urban Egg)
07.2014 - 05.2017

Server

Cheddar's Scratch Kitchen
08.2012 - 03.2014

Lead Service Managment / Trainer / Hostess / Prep

Perkins Restaurant & Bakery
08.2004 - 06.2009

High School Diploma -

William J. Palmer High School

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