Hillary Shaffer
Mebane,NC
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
10
10
years of professional experience
Work History
Server
Its A Southern Thing
04.2023 - 10.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
Server
Junction On 70
01.2020 - 04.2023
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
Server Trainer
Cracker Barrel
08.2017 - 01.2020
- Assisted in new server onboarding and orientation to cultivate seamless transitions.
- Monitored new server performance and offered continuous support throughout training period.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Provided feedback and guidance to help servers develop industry skills and knowledge.
Bartender
River's Edge
05.2013 - 08.2017
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed strict recipes and drink measurements to minimize product used.
Education
High School Diploma -
Cape Coral High School
Cape Coral, FL06.2004
Skills
- Order Management
- Food Inspection
- Beverage Preparation
- Hospitality Service Expertise
- Point of Sale Operation
- Daily Specials Memorization
- Food Running
- Suggestive Selling
Timeline
Server
Its A Southern Thing
04.2023 - 10.2023
Server
Junction On 70
01.2020 - 04.2023
Server Trainer
Cracker Barrel
08.2017 - 01.2020
Bartender
River's Edge
05.2013 - 08.2017
High School Diploma -
Cape Coral High School
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