HILLARY SMITH

• Worked with HR team to coordinate company events.
• Developed strong written and verbal communication skills.
• Maintained relationships with personnel using strong collaboration and teamwork skills.
• Supported efforts to optimize employee engagement, diversity and inclusion.
• Assisted human resources and various departmental teams by creating projects and ideas for each department.

• Worked well with teammates and accepted coaching from management team.
• Accurately operated cash register to process customer payments.
• Interacted well with customers to build connections and nurture relationships.
• Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
• Listened to customer needs and desires to identify and recommend optimal products.

• Provided exceptional services and pleasant shopping experiences to retail customers.
• Recommended complementary purchases to customers, increasing revenue.
• Utilized upselling techniques to promote additional products and increase sales.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.

• Washed, trimmed and brushed animals to maintain good grooming standards.
• Educated visitors and staff on proper animal care and handling.
• Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
• Protected animals from care errors by maintaining clear and secure tags.
• Kept cages, kennels, play yards, and grooming areas neat and clean.

• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Maintained clean sales floor and straightened and faced merchandise.
• Greeted customers and helped with product questions, selections, and purchases.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.

3.7 GPA

• Cum Laude Graduate, December 2022
• Dean's List, Fall 2020
• Dean's List, Spring 2021
• Dean's List, Fall 2021
• Dean's List, Spring 2022
• Chancellor's List, Fall 2018
• Chancellor's List, Fall 2022
• Scholarship Recipient, TWU Presidential Scholarship
• Relevant Coursework: Human Resource Management & Diversity in Organizations
• Relevant Coursework: Human Behavior in Business Administration & Internet Marketing
• Relevant Coursework: Principles of Marketing & Business Communications