Hillary Swan
Watsonville,CA
Summary
Dynamic leader with a proven track record at Santa Cruz County Fairgrounds, adept in project management and interpersonal communications. Excelled in streamlining processes, fostering team collaboration, and enhancing customer satisfaction. Achieved significant cost savings through effective negotiation and quality control, embodying administrative leadership and problem-solving skills.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
11
11
years of professional experience
Work History
Special Projects Coordinator
Santa Cruz County Fairgrounds
08.2023 - Current
- Delivered high-impact results by skillfully guiding projects through all stages of planning, development, and implementation.
- Fostered positive relationships with clients through transparent communication channels and proactive issue resolution efforts.
- Streamlined project management processes by implementing efficient tracking and communication systems.
- Coordinated cross-functional teams for successful project completion, fostering collaboration and teamwork.
- Negotiated contracts with vendors and suppliers, securing favorable terms that contributed to overall cost savings for the organization.
- Conducted post-project reviews to identify lessons learned and best practices, contributing to continuous improvement in project management processes.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
Bartender
California Grill
08.2021 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Assistant Fleet Manager
Lakeside Organic Gardens
03.2023 - 07.2023
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
Business Manager
Catering by Gonzo
01.2016 - 11.2020
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
- Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
- Implemented cost-cutting measures, resulting in substantial savings for the organization without compromising on quality or performance.
- Booking, Organizing, Invoicing and overseeing all events
Owner
Pepe & Chela's
10.2013 - 10.2016
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
Education
Bachelor of Arts - Business
California State University, Monterey Bay
Seaside, CASkills
- Project scheduling
- Quality control
- Interpersonal communications
- Administrative leadership
- Internet research
- Event coordination
- Project management
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Processes and procedures
- Data collection
Timeline
Special Projects Coordinator
Santa Cruz County Fairgrounds
08.2023 - Current
Assistant Fleet Manager
Lakeside Organic Gardens
03.2023 - 07.2023
Bartender
California Grill
08.2021 - Current
Business Manager
Catering by Gonzo
01.2016 - 11.2020
Owner
Pepe & Chela's
10.2013 - 10.2016
Bachelor of Arts - Business
California State University, Monterey Bay
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