Detail-oriented professional experienced in strategic planning, cost optimization, and team leadership. Proven track record of developing successful strategies and managing operations to achieve both short-term and long-term goals. Exceptional problem-solving and communication skills, with the ability to motivate and lead teams to success. Highly organized, proactive, and results-oriented, with experience in financial management, organizational development, and operational excellence.
Hi, I’m
Hillary Swift
Rhome,TX
Summary
Overview
11
years of professional experience
1
Certification
Work History
Dawn to Dusk Solar
HEAD OF OPERATIONS
05.2022 - Current
Job overview
- Collaborated with executive leadership on strategic planning initiatives to drive business growth.
- Reduced operational costs through a systematic approach to residential solar installs and operational processes.
- Ensured compliance with industry regulations and company policies, mitigating potential risks.
- Led cross-functional teams to achieve company goals, fostering collaboration and communication.
- Increased customer satisfaction by actively addressing concerns and ensuring timely resolutions.
- Oversaw supply chain management, ensuring timely delivery of products and services to customers.
- Managed vendor relationships, negotiating contracts for maximum value and efficiency.
- Built a high-performance culture by recruiting top talent and promoting professional development opportunities for staff members.
- Optimized inventory levels by implementing demand forecasting tools and techniques.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Swift Solar Installs
OWNER/OPERATOR
02.2014 - 12.2022
Job overview
- Fostered strong professional network and partnership building skills to connect with quality leads.
- Ensured a seamless transition from traditional power sources to renewable energy solutions for homeowners by guiding them through every step of the process.
- Conducted thorough post-installation inspections to ensure proper functioning of all components and identify areas for potential optimization.
- Managed multiple solar projects simultaneously, ensuring on-time completion and adherence to strict safety standards.
- Developed and maintained strong relationships with industry partners, resulting in mutually beneficial collaborations and an expanded referral network.
- Served as a liaison between clients, utility companies, permitting authorities, and internal departments throughout the solar installation process.
- Facilitated client understanding of available financing options for solar installations and assisted them in securing appropriate funding programs when applicable.
- Maintained up-to-date knowledge of industry trends, advancements in technology, and relevant government policies to provide informed recommendations to customers.
- Managed day-to-day business operations.
CED Greentech
Office Manager
08.2020 - 02.2021
Job overview
- Evaluated supplier quotes based on purchasing procedures and competitiveness in quality, price and delivery.
- Developed strong relationships with key suppliers, resulting in improved communication, better pricing, and reliable delivery schedules.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Ensured timely payments from clients through effective communication and proactive followups.
- Analyzed aging reports and provided recommendations for improving collections efforts.
- Closely monitored accounts to post timely payments and resolve billing discrepancies.
- Streamlined invoice processing for improved efficiency and reduced processing time.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Swift Co Blooms
OWNER/OPERATOR
10.2021 - 01.2023
Job overview
- Inspected incoming shipments of flowers for signs of damage or spoilage before accepting them into inventory
- Designed, arranged and created floral designs for various events such as weddings, funerals, corporate events, and birthdays
- Identified opportunities to increase revenue through improved merchandising strategies
- Managed all day to day operations.
Swift Co. Boutique
OWNER/OPERATOR
02.2017 - 12.2022
Job overview
- Developed a comprehensive understanding of fashion trends and customer preferences to effectively manage boutique inventory
- Implemented point-of-sale systems for accurate tracking of transactions
- Utilized digital tools such as social media platforms for effective marketing strategies
- Maintained an organized store environment with attractive displays to promote merchandise sales
- Analyzed sales data, identified opportunities for growth and implemented strategies to increase profitability
- Created marketing initiatives such as special promotions and discounts to attract new customers and retain existing ones
- Managed daily operations, including opening and closing procedures, staff scheduling, cash handling and customer service
- Ensured excellent customer service by addressing complaints promptly and efficiently resolving any disputes or misunderstandings.
City of Keller
DIRECTOR OF SPECIAL EVENTS
05.2013 - 08.2015
Job overview
- Facilitated cross-functional collaboration among various departments in order to optimize resources utilization
- Implemented innovative technologies that improved efficiency throughout the event planning process
- Oversaw the design of marketing materials including invitations, flyers, programs, and brochures
- Utilized problem-solving skills to quickly resolve conflicts or unexpected issues during events
- Analyzed data from past events in order to improve future performance metrics
- Coordinated logistics for large-scale events such as conferences, galas, fundraisers, and corporate retreats.
Education
Texas A&M University College Station, TX
BACHELOR OF ARTS (B.A.) IN HORTICULTURE
12.2012
University Overview
Minor: Logistics and Event Planning
Skills
- Strategic Vision
- Process Improvement
- Fleet Dispatching
- Operations Management
- Critical Thinking
- Schedule Oversight
- Logistics Management
Certification
Event Management Certificate
References
References
References available upon requestTimeline
HEAD OF OPERATIONS
Dawn to Dusk Solar
05.2022 - Current
OWNER/OPERATOR
Swift Co Blooms
10.2021 - 01.2023
Office Manager
CED Greentech
08.2020 - 02.2021
OWNER/OPERATOR
Swift Co. Boutique
02.2017 - 12.2022
OWNER/OPERATOR
Swift Solar Installs
02.2014 - 12.2022
DIRECTOR OF SPECIAL EVENTS
City of Keller
05.2013 - 08.2015
Texas A&M University
BACHELOR OF ARTS (B.A.) IN HORTICULTURE
Event Management Certificate
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