Hillary Tharp
Summary
Reliable medical support professional with ten years of experience in an administrative environment. Expertly assists with office operations and medical support by maintaining provider/clinic schedules, performing clerical duties, and providing attentive customer service.
Overview
12
12
years of professional experience
Work History
Advanced Medical Support Assistant (AMSA, GS6)
VA Southern Nevada Healthcare System
08.2023 - Current
- Full Time, 40 hrs
- Schedule appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines.
- Schedule, cancel, and re-schedule appointments and/or consults; enter no-show information; monitor electronic wait list/LEAF requests.
- Supports patient safety standards using the correct VA identification of all patients through the use of two forms of identification, name and full Social Security Number and/date of birth. Maintains strict compliance with HIPAA regulations.
- Verify and update demographics; Identify, collect, scan and update third party health insurance information in ICB at the point-of-service serving a key role in the revenue process.
- Promotes veteran registration for and utilization of My Healthe Vet (MHV) by the veteran; Receives, reassigns, and/or completes veteran communication/inquiries via My Healthe Vet secure messaging.
- Assist with clinic access contingency plans by adjusting appointment times, location or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs.
- Collaborate with medical and administrative personnel to maintain patient-focused, compassionate, and engaging care environment; Promote and find opportunities to integrate ICARE values into daily operations.
- Proficient in ISS, VistA GUI, CPRS, ICB, and CTM.
QA Administrator
IMIA, LLC
10.2020 - 01.2023
- Full Time, 40+ hrs
- Tracked quality issues with external customers, suppliers, and internal plant operations.
- Inspected products and worker progress throughout production.
- Applied root cause analysis guidance and established effective corrective action plans.
- Reported production malfunctions to managers and production supervisors.
- Monitored and assured production adhered to current NAVSEA standards.
Office Manager
Lim's Action Chiropractic, LLC
05.2015 - 05.2017
- Full Time, 40 hrs
- Managed office operations while scheduling appointments.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Precept and train new administrative hires on company policy & processes.
- Established workflow processes & monitored daily productivity.
- Maintained electronic and paper filing systems.
- Oversaw office inventory activities by ordering and shipment receiving.
Receptionist
Pearl City Medical Associates, LLC
05.2013 - 04.2015
- Full Time, 40 hrs
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Maintained confidentiality of information regarding clients and company.
- Handled cash transactions and maintained payments records accurately.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Confirmed appointments, communicated with clients, and updated client records.
Skills
- Office Administration & Schedule Management
- Exceptional Customer Service
- Precept for new hires
- Proficient in MS Office Suite
- Type speed: 70 wpm
- Self-starter with time management & multitasking capabilities
Accomplishments
- 2025 DAV Convention Las Vegas Volunteer - Administrative Services
- Most Recent (2024) Annual Employee Performance Appraisal rated Outstanding
- VA Voices Participant, May 2024
Timeline
Advanced Medical Support Assistant (AMSA, GS6)
VA Southern Nevada Healthcare System
08.2023 - Current
QA Administrator
IMIA, LLC
10.2020 - 01.2023
Office Manager
Lim's Action Chiropractic, LLC
05.2015 - 05.2017
Receptionist
Pearl City Medical Associates, LLC
05.2013 - 04.2015
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