Hillary Thorogood
South Setauket,NY
Summary
Dedicated Consultant bringing dynamic skills in client oversight, issue resolution and presentation. Successful juggling multiple tasks and projects simultaneously. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized experienced in coordinating and executing large- and small-scale events. Build rapport with venue management and personnel to foster seamless collaboration and execute exceptional event experiences.
Overview
32
32
years of professional experience
Work History
Consultant/Volunteer
los Angeles Food and Wine
Los Angeles , CA
08.2011 - Current
- Mentored associate consultants to encourage enthusiasm toward tasks and responsibilities.
- Participated in training and managing new hires to bring new team members up to speed.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Trained new employees to perform duties.
Volunteer Coordinator
NON PROFITS
New York, NY
01.1997 - Current
- CHILDRENS AID SOCIETY
- NEW YORK WOMENS FOUNDATION
- ANNE FORD FOUNDATION
- Communicated regularly with volunteers, assisting with issues and questions.
- Identified volunteer service opportunities and associated requirements.
- Matched volunteers with open positions based on individual strengths and knowledge.
- Solicited feedback from staff and volunteers to improve existing programs.
- Resolved customer complaints or answered customers' questions.
- Oriented new volunteers on policies and procedures, introduced staff and provided information guides.
- Assigned volunteers to keep shifts properly staffed.
- Led new volunteer orientation to organization and programs.
- Developed and managed volunteer recognition, engagement and retention practices.
Field Crew Supervisor
Just Energy/Wholesale Energy
New York, NY
02.2009 - 01.2011
- All aspects of running a team of 6-10 people in field and traveled all over states
- Prepared and planned worksites to help jobs run smoothly.
- Delegated duties to employees based on skillset.
- Delegated work to staff, setting priorities and goals.
- Trained and monitored employees to teach daily tasks and improve performance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Established and enforced procedures and work standards, promoting team performance and safety.
Retail Sales Consultant
Petrossian
New York, NY
06.2006 - 02.2009
- FOH Service - Boutique store, Kiosk and Restaurant, personal shopper and table service for clients
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Promoted memorable shopping experiences resulting in increased customer retention and loyalty.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Assessed conflicts and identified solutions for clients promptly.
Director of Food and Beverage
Pace University/Lackman Culinary Services
New York, NY
02.2004 - 02.2006
- Directed front of house and back of house services; responsible for inventory and purchasing as well responsible for payroll duties, supervised 30 employees
- Managed food service sales, costs and budget administration to keep operations in line with financial targets.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Added new menu options by consulting with talented chef to develop new recipes based on local, seasonal ingredients.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Followed proper food receiving, storage and preparation techniques to maintain ingredient and dish quality.
Sales Consultant
Oak Room @ Plaza Hotel
New York, NY
02.2003 - 03.2004
- Maximized revenue and profits of hotel food services through customer satisfaction, employee engagement and meticulously clean, sanitary and safe environments.
- Oversaw food and beverage operations, delivered day-to-day consistency and set and maintained highest food quality and service standards.
- Wrote and communicated clearly, understood internal documents and reports and interacted professionally with guests and employees.
- Managed food and beverage operations for upscale urban hotels with relentless focus on hospitable and gracious guest services.
- Moved throughout dining and kitchen areas, visually monitored alignment with food quality and service standards and took relevant corrective actions.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Coached staff on strategies to enhance performance and improve customer relations.
- Trained new employees to perform duties.
- Promoted safe working conditions by monitoring safety procedures and equipment.
Manager
Eli's Restaurant
New York, NY
01.2001 - 02.2003
- Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
- Served high volume of tables at once and simultaneously supervised serving staff.
- Provided exceptional service to high volume of daily customers.
- Trained new wait staff team members in proper procedures and important standards of establishment.
- Greeted customers, answered questions and recommended specials to increase profits.
- Evaluated and enhanced workflow to implement best practices, reduce costs and increase staff motivation and satisfaction.
Food and Beverage Manager
Myriad Corporation - Drew Nieporent Restaurants
New York, NY
01.1998 - 12.2001
- Managed activities for food service, health club, and restaurants
- Developed and implemented budgets, met or exceeded sales targets, hired, trained and supervised 30 team members and fulfilled dining needs and desires of patrons.
- Created and delivered orientation and training for new team members and professional development activities for experienced associates.
- Designed exceptional menus, purchased superior goods, continuously improved and modernized operations and liaised between guests, service staff and kitchen.
- Evaluated and analyzed levels of guest satisfaction and focused on continuous improvement and innovative foodservice solutions.
Room Service Manager
Jean George Restaurant, Trump Hotel
New York, NY
02.1997 - 05.1998
- FOH management training, provided, , Reservations, Server, Food Service Prep
- Upheld exceptional food, beverage and service standards to surpass customer expectations.
- Resolved guest complaints to maintain complete customer satisfaction.
- Participated in ongoing training to enhance job skills and knowledge.
- Engaged pleasantly with patrons and delivered information on beverage specials to encourage positive dining experience.
- Addressed food complaints with kitchen staff and promptly served replacement menu items.
- Asked customers about meals to assess satisfaction and collect vital feedback.
Captain Waiter
Windows Of The World
New York, NY
01.1992 - 01.1997
- Provided exceptional service to high volume of daily customers.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Education
Associate of Arts - Hotel, Motel, And Restaurant Management
New York Restaurant School
New York, NY01.2012
Skills
- Strategic Planning
- Project Management
- Timeline Development
- Analytical Thinking
- Schedule Coordination
- Menu Development
- Operations Management
- Recruitment
- Employee Recruitment Expertise
- Staff Scheduling
- Hiring and Training
- Stable Work History
- Customer-Oriented
- Performance Improvement
- Staff Management
- Restaurant Operations Management
- Shift Management
- Culinary Arts Education
- Volunteer Management
- Communications and Media
- Public Safety and Security
- Featured Speaker Coordination
- Social Media Marketing
- Pricing Negotiation
- Contract Negotiations and Administration
- Display Creation
- Crisis Management
- Event Registration Management
- Conference and Convention Planning
- Special Events Planning
- Venue Selection
- Event Publicity
Affiliations
- CHILDRENS AID SOCIETY
- ANNE FORD FOUNDATION
- WOMANS NEW YORK FOUNDATION
- LOS ANGELES FOOD AND WINE
Volunteer
- SPECIAL EVENTS
- GALAS
- FESTIVALS
Timeline
Consultant/Volunteer
los Angeles Food and Wine
08.2011 - Current
Field Crew Supervisor
Just Energy/Wholesale Energy
02.2009 - 01.2011
Retail Sales Consultant
Petrossian
06.2006 - 02.2009
Director of Food and Beverage
Pace University/Lackman Culinary Services
02.2004 - 02.2006
Sales Consultant
Oak Room @ Plaza Hotel
02.2003 - 03.2004
Manager
Eli's Restaurant
01.2001 - 02.2003
Food and Beverage Manager
Myriad Corporation - Drew Nieporent Restaurants
01.1998 - 12.2001
Room Service Manager
Jean George Restaurant, Trump Hotel
02.1997 - 05.1998
Volunteer Coordinator
NON PROFITS
01.1997 - Current
Captain Waiter
Windows Of The World
01.1992 - 01.1997
Associate of Arts - Hotel, Motel, And Restaurant Management
New York Restaurant School
Similar Profiles
JUSTIN BOYESJUSTIN BOYES
Owner/Buyer/Visual Merchandiser at Individual Medley/Dreams Los Angeles/Wine and Eggs/Wine and Rock ShopOwner/Buyer/Visual Merchandiser at Individual Medley/Dreams Los Angeles/Wine and Eggs/Wine and Rock Shop
Briana CarreraBriana Carrera
Office Managment at Food Bank of Los AngelesOffice Managment at Food Bank of Los Angeles
Dennis OchoaDennis Ochoa
Volunteer Experience at Los Angeles Regional Food BankVolunteer Experience at Los Angeles Regional Food Bank