Hillary Toppe
Brownstown,IN
Summary
Demonstrates strong interpersonal skills with extensive experience in team collaboration and independent work. Committed to achieving high-quality results efficiently and effectively. Continuously seeks opportunities for personal and professional development. Proven ability to adapt and excel in diverse work environments.
Overview
9
9
years of professional experience
Work History
Prior Authorization Specialist
Conner Smith Eye Center
Seymour, IN
12.2021 - Current
- Reviewed claims lacking valid pre-authorization codes and initiated corrective actions when necessary.
- Coordinated with departments to gather information essential for prior authorization.
- Facilitated communication among providers, payers, and health plans regarding prior authorization procedures.
- Answered customer inquiries via phone, email, and chat, ensuring accurate information delivery.
- Scheduled appointments and collected payments, streamlining billing processes.
- Reviewed prior authorization requests for accuracy and completeness of required information.
- Developed strong relationships with customers through personalized assistance and support.
- Informed customers about billing procedures, processed payments, and assisted with payment options.
Customer Service Representative
Southern Indiana ENT
Columbus, IN
04.2018 - 12.2021
- Developed positive relationships with customers through friendly interactions.
- Answered customer inquiries and provided accurate information regarding services.
- Scheduled appointments for new patients and new referrals.
Optician
Conner Smith Eye Center
Seymour, Indiana
11.2015 - 04.2017
- Assisted customers with selecting frames and lenses that best suited their needs.
- Organized inventory according to product type and manufacturer specifications.
- Ordered stock from suppliers based on customer orders.
Education
Some College (No Degree) - Education
Indiana State University
Terre Haute, INSome College (No Degree) - Education
Indiana University-Purdue University
Columbus, INSkills
- Critical thinking and problem solving
- Microsoft proficiency
- Computer literacy
- Phone system knowledge
- Patience and adaptability
- Attention to detail
- Time management
- Effective communication skills
- Relationship building
- Training and development
- Continuous improvement mindset
- Interdepartmental communication
- Claims processing expertise
- Regulatory compliance knowledge
- Data entry accuracy
- Customer service excellence
- Patient confidentiality adherence
- Patient scheduling efficiency
- Active listening skills
- Payment collection strategies
- Goal setting and achievement
- Team collaboration
Timeline
Prior Authorization Specialist
Conner Smith Eye Center
12.2021 - Current
Customer Service Representative
Southern Indiana ENT
04.2018 - 12.2021
Optician
Conner Smith Eye Center
11.2015 - 04.2017
Some College (No Degree) - Education
Indiana State University
Some College (No Degree) - Education
Indiana University-Purdue University
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