Hillary Torres
Germantown,Maryland
Summary
Proven Sales Associate at Ace Car Rental, adept in upselling and providing exceptional customer service. Excelled in high-stress situations, enhancing customer loyalty and increasing bookings through expert promotional support. Demonstrated multi-tasking strength, significantly contributing to team success and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Sales Associate
Ace Car Rental
12.2018 - 10.2024
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
Reservation Officer
Ace Car Rental
08.2019 - 09.2019
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Generated and reported performance metrics to management to inform decision-making.
- Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
Education
High School Diploma -
Instituto Politecnico Prof. Juan Bosch
Santo Domingo, Dominican Republic08-2018
Skills
- Promotional support
- Retail loss prevention
- Upselling
- New teller training
- Multi-tasking strength
- Exceptional customer service
Languages
Spanish
Proficient
C2
English
Native or Bilingual
Timeline
Reservation Officer
Ace Car Rental
08.2019 - 09.2019
Sales Associate
Ace Car Rental
12.2018 - 10.2024
High School Diploma -
Instituto Politecnico Prof. Juan Bosch
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