Hillary Wilkinson
Lincoln,CA
Summary
Dedicated and empathetic medical assistant offering experience in direct patient care and medical office management experience. Committed to obtaining the highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards through excellent communication and interpersonal skills. I left the workforce to focus on motherhood and the needs of my family. I am now ready to re-enter and be a highly-motivated employee with desire to take on new challenges. Strong work ethic and adaptability. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
21
21
years of professional experience
Work History
Homemaker
Self Employed Home
Lincoln, CA
01.2019 - Current
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed household budgets and expenses with attention to cost effectiveness.
- Coordinated daily schedules and activities for family members, ensuring smooth operation of household tasks.
- Organized a detailed calender of family events, academic schedules, and appointments. Overseeing the needs and tasks of multiple individuals to maintain optimal outcomes.
- Fostered relationships with various professional and community members through volunteer service in a school environment as well as community events to ensure alignment with all needs.
- Navigate complex interpersonal challenges, mediating issues to build vital communication and issue resolution skills.
- Served as an advisor and mentor to young girls, so they can develop their own leadership style by leading troop meetings, coordination of badge and award requirements, and supervising while attending educational and cultural events.
- Managed finances and inventory while teaching young girls about entrepreneurship and accounting skills while rewarding their determination and perseverance.
Medical Assistant-Yolo Co. Jail/S. Placer Co. Jail
California Forensic Medical Group Inc.
Woodland/Roseville
04.2007 - 01.2019
- Assisted in managing the everyday operations of the medical department inside a correctional facility.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Monitored vital signs and performed any daily treatments of hospitalized patients throughout their stay in the medical unit.
- Scheduled out of facility medical appointments as ordered by the medical provider and coordinating transportation with the Sheriff Department's Transportation Team per facility protocol.
- Assisted the medical and psychiatric providers with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Contributed to correct diagnosis by recording patient health information, monitoring vitals and updating inmate patient medical records.
- Conducted EKGs and other diagnostic tests as requested by the physician.
- Organized patient charts before each day's clinic sessions began.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Responsible for ordering all necessary medical and office supplies for the everyday needs of the medical unit and facility examination rooms.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Provided assistance to medical provider in performing minor surgical procedures.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Documented notes and transcribed provider orders during patient visits.
- Cleaned and maintained medical equipment following procedures and standards.
- Managed the constant rotation of medical records for the inmate patient population.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Measured vital signs and took medical histories to prepare patients for examination.
- Organized charts, documents and supplies to maintain team productivity.
- Educated inmate patients about medications, procedures and physician's instructions.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Handled general office duties to support administrative staff during peak hours.
- Examine and address lacerations, contusions, and physical symptoms of wounds in order to prioritize the need for further care.
- Performed a Health Inventory on new inmate patients by recording the patients medical history, current medical complaints, vital signs, and planting a PPD.
- Respond with and support the nursing staff with medical emergencies throughout the correctional facility and county court holding department.
- Engaged with family members to collect information about related health care and issues of concern.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Communicated and assisted with facility medical and correctional staff needs.
Server
Thunder Valley Casino Resort
Lincoln, CA
03.2003 - 12.2006
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Assisted in training new team members.
- Upheld high standards of sanitation in accordance with health department regulations.
- Maintained records of transactions made during shift as required by company policy.
- Provided excellent customer service to ensure satisfaction.
- Collaborated with other restaurant team members to ensure efficient operations within the restaurant environment.
- Monitored dining room for cleanliness and proper set-up at all times.
- Performed opening and closing duties such as setting up the dining area, restocking supplies in the service stations.
- Took orders from guests accurately and in a timely manner to maintain guest and company satisfaction.
- Accurately recorded orders on the point-of-sale system.
- Communicated effectively with kitchen staff regarding guest allergies or special requests.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Checked with guests to determine satisfaction with meals, promptly taking action to correct stated problems.
- Cleaned tables and chairs to prepare dining area for the next group of guests.
- Greeted guests, answered questions and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Provided exceptional service to high volume of daily guests.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve guests.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Maintained polite and professional demeanor to guests to encourage inquiries and order placements.
Education
Some College (No Degree) - Medical Assisting
Placer County Regional Occupational Program
Auburn, CASkills
- Attention to Detail
- Organizational Skills
- Analytical
- Collaboration
- Active Listening
- Cultural Awareness
- Leadership
- Organization and Time Management
- Critical Thinking
- Friendly, Positive Attitude
- Problem Resolution
- Excellent Communication
- Planning
- Relationship Building
- Communication
Timeline
Homemaker
Self Employed Home
01.2019 - Current
Medical Assistant-Yolo Co. Jail/S. Placer Co. Jail
California Forensic Medical Group Inc.
04.2007 - 01.2019
Server
Thunder Valley Casino Resort
03.2003 - 12.2006
Some College (No Degree) - Medical Assisting
Placer County Regional Occupational Program
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