Hillary Young
Coconut Creek
Overview
29
29
years of professional experience
Work History
OFFICEMANAGER, Exclusive Allstate Agency/Provest Insurance Group
07.2006 - 10.2022
- Maintained high standards of customer service by building relationships with clients
- Responded to customer calls swiftly to resolve issues and answer questions
- Determined client needs and financial situations by listening and scheduling fact-finding appointments
- Approached potential clients by using direct marketing mailings and phone contacts
- Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension
- Built relationships with clients using active listening and issue resolution to provide excellent service.
GRIEVANCE AND APPEAL COORDINATOR
Prudential Healthcare/Aetna Healthcare
02.1994 - 06.2006
- Performed audits and deep document reviews to verify compliance with applicable laws
- Took notes on interviews and other workplace investigations, compiled records and organized documentation for cases
- Interviewed both clients and medical professionals to gather information to mediate dispute within the mandatory time guidelines
- Corresponded with the Department of Insurance to acknowledge and respond to complaints that were escalated or lodged with their office
- Proved successful working within tight deadlines and fast-paced atmosphere
- Used critical thinking to break down problems, evaluate solutions and
- HY make decisions
- Developed and maintained courteous and effective working relationships.
Education
Associate of Business Administration - Business Administration
Montgomery County Community College
Blue Bell, PA05.1983
High School Diploma -
Northeast High School
Philadelphia, PA06.1980
Skills
- SKILLS Proficient in
- Word, Excel, Outlook
- Zoom etc
- Regulatory Compliance
- Client Account Management
- Quality Assurance Requirements
- Form Completion and Submission
- Billing Procedures
- Oral and Writing Communication
- Customer Service and Assistance
Additional Information
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Timeline
OFFICEMANAGER, Exclusive Allstate Agency/Provest Insurance Group
07.2006 - 10.2022
GRIEVANCE AND APPEAL COORDINATOR
Prudential Healthcare/Aetna Healthcare
02.1994 - 06.2006
Associate of Business Administration - Business Administration
Montgomery County Community College
High School Diploma -
Northeast High School
Similar Profiles
VAN PHAMVAN PHAM
Insurance Producer at Covenant Insurance Agency: Allstate InsuranceInsurance Producer at Covenant Insurance Agency: Allstate Insurance
Ashley LaxtonAshley Laxton
Insurance Agent - P&C Sales at Allstate Insurance - Champion Insurance AgencyInsurance Agent - P&C Sales at Allstate Insurance - Champion Insurance Agency
Howard PlotnickHoward Plotnick
Sales Manager at McDyer Insurance Agency, LLC (Allstate Insurance)Sales Manager at McDyer Insurance Agency, LLC (Allstate Insurance)
Zachary RoseZachary Rose
Assistant Restaurant Manager at Agliolio’sAssistant Restaurant Manager at Agliolio’s
Deborah SlimmDeborah Slimm
Vice President/Branch Manager at Flagstar BankVice President/Branch Manager at Flagstar Bank