Hillary Payamps
Self-employed
2
Languages
1
Certification
5
years of professional experience
Dedicated professional with experience in customer service, people engagement, and clinical support. Skilled in managing social media, customer service, and efficient patient care. A reliable team player who's adept at working in fast-paced environments, problem-solving, and collaborating with teams. Eager to contribute to a hospital environment by applying strong organizational skills, attention to detail, and commitment to patient-centered care.
Work History
Maternal-Fetal Medicine Patient Service Specialist
1 Year 1 Month- Contacted patients by phone to schedule, confirm, reschedule, and coordinate appointments based on provider and patient availability
- Provided exceptional patient-centered support while maintaining confidentiality, professionalism, and accuracy when handling sensitive health information.
- Reviewed and process patient referrals while coordinating care with referring providers and specialty departments.
- Registered patients in Epic for appointments at external specialty services, including cardiology, and assist with coordinating follow-up care.
- Communicated with patients regarding ultrasound appointments, genetic counseling, and physician consultations, answering questions and addressing scheduling concerns.
- Collaborate with clinical and administrative teams to facilitate efficient patient flow and continuity of care.
Optometric Technician
2 Years- Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
- Skillfully performed tonometry tests to measure intraocular pressure, assisting in the early detection of glaucoma.
- Demonstrated excellent communication skills when liaising between patients and physicians.
- Cleaned or sterilized ophthalmic or surgical instruments.
Content Creator
5 Years- Developed and managed content across multiple social media platforms (YouTube, Instagram & TikTok), including video production, photography, and writing.
- Crafted compelling and on-trend content to engage and grow an online audience, achieving a consistent increase in followers and interaction.
- Analyzed content performance using analytics tools to refine strategies and enhance audience engagement.
- Collaborated with brands to create promotional content, expanding reach and building brand partnerships.
Education
Associate of Arts - Biology
- GPA: 3.8
- Dean's List
High School Diploma
- GPA: 4.0
- Ranked in Top 4% of class
- Academic Honors: Principal List
Skills
Patient-Centered Care & Customer Service
Time Management & Multitasking
HIPAA Compliance
Referral Management
Social Media Strategy & Engagement
Epic & Cerner EHR
Patient Scheduling & Insurance Verification
Problem-Solving & Conflict Resolution
Quick Learner & Adaptable
Proficient in Microsoft Office Suite (Word & PowerPoint)
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Certification
- Basic Life Support (BLS) Certified — Certified in CPR, AED use, and emergency response for adults, children, and infants.
- Dean’s List — Earned a spot on the Dean's List with a 3.8 GPA for academic excellence in all semesters at Valencia College.
- Social Media Growth Achievement — Successfully grew a personal brand, achieving an audience engagement of 9 million over the past six months.
- Certified Optometric Technician — Earned certification in performing pre-testing procedures, operating diagnostic equipment, and assisting optometrists to ensure efficient and accurate patient care.
Timeline
Maternal-Fetal Medicine Patient Service Specialist
Nemours Children's Health
07.2025 - CurrentRead More
Optometric Technician
America's Best Contacts and Glasses
06.2023 - 06.2025Read More
Content Creator
Self-employed
08.2021 - CurrentRead More
Ridge Community High School
High School Diploma
Read More
Valencia College
Associate of Arts from Biology
Read More