Hillder Lopez
Phoenix,AZ
Summary
Expert in creating lasting customer relationships and adept in bilingual communication, consistently delivering exceptional service and driving customer satisfaction. Skilled in time management and decision-making, ensuring high efficiency and positive outcomes in fast-paced environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Guest Service Representative
Footprint Center
08.2021 - Current
- Assisted with providing a premium experience for guests.
- Worked along side fellow team members and management in different settings around the arena.
- Helped navigate guests to the location of which they were looking to go.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Barber
V’s Barbershop
07.2023 - Current
- Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
- Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
- Answered incoming telephone calls and scheduled appointments for clients.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Sales Associate
Urban Outfitters, Inc.
03.2022 - 04.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Front Desk Attendant
Mountainside Fitness
12.2022 - 07.2023
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a clean and organized workspace, contributing to the overall professionalism of the front desk area.
- Maintained a professional and welcoming environment at the front desk, contributing to positive guest feedback.
- Handled guest complaints with professionalism and empathy, resolving issues in a timely manner to maintain customer satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
Marketing - Business
Maricopa Community Colleges - South Mountain Community College
Phoenix, AZSkills
- Quick Learner
- Team Collaboration
- Verbal communication strength
- Networking expertise
- Multitasking
- Time Management
- Decision-Making
- Bilingual oral communication
Timeline
Barber
V’s Barbershop
07.2023 - Current
Front Desk Attendant
Mountainside Fitness
12.2022 - 07.2023
Sales Associate
Urban Outfitters, Inc.
03.2022 - 04.2024
Guest Service Representative
Footprint Center
08.2021 - Current
Marketing - Business
Maricopa Community Colleges - South Mountain Community College
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