Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hillerie Shelton

Mansfield

Summary

Results-oriented executive professional with history of delivering impactful organizational changes and strategic initiatives. Proven ability to lead and inspire teams, ensuring alignment with company goals and fostering culture of excellence. Renowned for adaptability and strong focus on achieving measurable results through effective collaboration and leadership.

Overview

18
18
years of professional experience

Work History

Executive Director

Community Options
02.2024 - 02.2025
  • Responsible for daily operations and compliance with state licensing and reporting standards
  • Formulate and implement an advisory board which will assist the organization in developing and expanding resources to improve service delivery
  • Assess operational issues and develop comprehensive solutions to maintain a high-quality program
  • Recommend innovative approaches, policies, and procedures to effect continual improvements in efficiency of department and services performed
  • Locate and recommend appropriate grant and funding opportunities
  • Conduct fundraising activities that effectively promote the needs of the national organization
  • Promote and maintain a positive public image of Community Options and mission
  • Develop, implement, supervise, and coordinate all office procedures, programs, and services
  • Recommend sound personnel practices in employee recruitment, evaluations, compensation, employee benefits, and terminations
  • Partner with Human Resources to address personnel and performance issues
  • May conduct programmatic investigations
  • Institute and maintain appropriate management, financial and personnel controls, and provide the national office with the necessary documentation and paperwork
  • Prepare required statistical, financial, and service reports as needed
  • Interface with local, state, and governmental agencies
  • Participate in developing long and short-term department goals, objectives, and systems
  • Additional tasks and responsibilities may be assigned
  • Employee must cooperate with the license and department staff in any inspection, inquiry, or investigation

Area Director

Caregiver, Inc.
08.2021 - 02.2024
  • Assists Regional Director in marketing Daybreak services to the community; state schools, MRA’s, etc.
  • Attends individual pre-placement meetings.
  • Ensures that designated Team Member attends annual PDP meetings for all individuals. The Area Director shall attend, as necessary.
  • Tracks services and reviews documentation of service providers.
  • Assesses and makes suggestions regarding Team Member and individual interactions and household activities.
  • Oversees and ensures efficient use of resources including, but not limited to, costs associated with vehicle maintenance and usage, grocery expenditures, utilities and payroll costs.
  • Authorizes expenses up to $500.00.
  • Coordinates with the Regional Director on strategic planning and growth.
  • Prepares monthly billing reviews to ensure accuracy and complete billing.
  • Reviews and approves time sheets.
  • Maintains regular attendance and timeliness in assigned duties.
  • Directly supervises Administrative Team Members, Support Managers, Day Habilitation Director, Nurses, Team Member Coordinators, and Maintenance Team Members as assigned.
  • Responsible for employment actions in respective areas including, but not limited to, interviewing, hiring, disciplining, rewarding, evaluating and terminating of employees.
  • Ensures compliance with all federal, state and local employment laws.
  • Schedules pre-employment, random and post-accident drug screens.

Senior Project Manager

FDS Inc, Centene Healthcare
08.2019 - 08.2021
  • Overseeing planning and implementations of projects through budgeting, hiring, sourcing suppliers and strategic planning, projects and release.
  • Fostering relationships with vendors to foster positive working relationships.
  • Updating operational methods, oversees accounting procedures, tracks information and compiling data to improve efficiency.
  • Providing management for internal personnel, contractors, vendors and eliminating discrepancies in progress by reviewing performance, spend and timelines.
  • Maintaining open communication by presenting regular updates on project status to Senior Management.
  • Sets deadlines, provides feedback and communicating with clients for status of projects.

Support Services Manager

HealthNet Federal Services
05.2018 - 08.2019
  • Reviewed and approved budgets, revenue projections, staffing levels, and any other plans for allocation of fiscal resources to operations.
  • Assured employee performances met projected goals with performance expectations and competence clearly defined.
  • Oversaw and provided direction to leadership regarding expected productivity, efficiency, compliance and quality assurance.

Finance Manager

Valence Health
04.2015 - 05.2018
  • Responsible for process improvement and overall performance of operations and staff development while improving overall financial performance.
  • Demonstrating strong business acumen and knowledge of staffing, capacity, ROI, budget, margins, service and product offerings.
  • Implementing and driving strategic and relevant operational outcomes.
  • Developing proactive approaches utilizing internal (corporate and regional support)
  • Established metrics for key areas of measurement within operations and held teams accountable to achieve or exceed these goals.
  • Managed teams and identified recurring issues within revenue-billing that contributed negatively to Receivables (insurance verification, order processing, contracting, document collection, referrals, authorization and billing) collaborated with management as needed.
  • Developed procedures revolving around billing functions, processed systems and database uploads for daily payment functions and workloads.
  • Analyzed processes and made recommendations for process improvements while responding to escalated inquiries and provided training, and performance management tools upon supervised teams.

Health Services Billing Manager

CGI, Inc
04.2007 - 05.2015
  • Responsible for multi-location compliance, budgeting, auditing, training, negotiations, policy and procedures.
  • Responsible for day-to-day supervision of assigned teams to assist in revenue maximization, team efficiency and team productivity by ensuring work quality, compliance to standards within department and managed, trained, coached, developed and supervised staff within: payment posting, insurance follow-up, and patient collections.
  • Held regularly scheduled staff meetings to communicate organization changes, new workflows, payer changes and system updates while monitoring staff performances through weekly, monthly, quarterly audits to ensure work needs and standards were meeting performance.

Education

Bachelor of Science - Education

Abilene Christian University
Abilene, Texas
05-2002

Skills

  • Strategic planning
  • Operations management
  • Budgeting and financial management
  • Compliance and regulations
  • Financial management
  • Fundraising
  • Crisis management
  • Profit and loss statements
  • Team leadership, training, and development
  • Budget reporting
  • Project management
  • Analytical and critical thinker
  • Community engagement

Timeline

Executive Director

Community Options
02.2024 - 02.2025

Area Director

Caregiver, Inc.
08.2021 - 02.2024

Senior Project Manager

FDS Inc, Centene Healthcare
08.2019 - 08.2021

Support Services Manager

HealthNet Federal Services
05.2018 - 08.2019

Finance Manager

Valence Health
04.2015 - 05.2018

Health Services Billing Manager

CGI, Inc
04.2007 - 05.2015

Bachelor of Science - Education

Abilene Christian University

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Hillerie Shelton