Hillery Harper
Oakland,CA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
14
14
years of professional experience
Work History
IT Support Desk Manager
Beacon Communications, LLC
09.2022 - Current
- Facilitated communication between departments, ensuring timely resolution of technical issues and smooth operations.
- Optimized workflow, automating repetitive tasks to save time and reduce errors.
- Ensured data accuracy by conducting regular audits of internal databases and spreadsheets.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
DR Program Analyst
ServiceMaster of Charleston
09.2020 - 09.2022
- Scheduled and dispatched for emergency services.
- Performed audit of all job files for the Disaster Restoration Division to ensure information was correct and that all necessary documentation had been obtained prior to corporate upload.
- Assisted Project Managers with job flow, data entry and scheduling.
- Maintained written and verbal contact with customers and insurance adjusters throughout job production.
- Responsible for recruiting and hiring field technicians and administrative staff.
- Facilitated effective communication between office and field staff, fostering a positive work environment conducive to collaboration.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Created estimates in Xactimate for property damage claims based on technician field notes.
- Monitored program performance against established benchmarks, taking corrective action as needed to realign with desired outcomes.
- Identified opportunities for process improvement, resulting in increased operational efficiency across the organization.
- Managed cross-functional teams, resulting in successful completion of program objectives.
Care Coordinator
Bees Ferry Veterinary Hospital
02.2019 - 09.2020
- Managed multi-line phone system and pleasantly greeted patients.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
- Assisted in training new staff members on reception procedures and software systems, contributing to overall team success.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Entered data from pet records and office visits into computer system.
- Maximized appointment availability by effectively coordinating schedules between multiple veterinarians and clients.
Administrative Assistant
SERVPRO of Stone Mountain
10.2014 - 12.2018
- Scheduling and dispatching for emergency services.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Responsible for management of mitigation technicians and pack out crews distributing daily routes.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Maintain written and verbal contact with insurance adjusters and customers throughout production of each job.
- Create estimates in Xactimate for property damage claims based on technician field notes.
Administrative Assistant
ARS, Inc
07.2010 - 10.2014
- Scheduling and dispatching for emergency services.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Responsible for management of mitigation technicians and pack out crews distributing daily routes.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Maintain written and verbal contact with insurance adjusters and customers throughout production of each job.
- Create estimates in Xactimate for property damage claims based on technician field notes.
Education
High School Diploma -
North Cobb High School
Acworth, GA05.2006
Skills
- Restoration Industry Expertise
- Staff Management
- Program files maintenance
- Workflow Optimization
- Internet Research
- Multi-line phone proficiency
- Prioritization
- Data Collection
- Recruiting experience
- Data Entry
- Customer Service
- Office Administration
- Microsoft Office Suite
- Critical Thinking
- Scheduling and calendar management
- Time Management
- Customer and client relations
- Supervising experience
Timeline
IT Support Desk Manager
Beacon Communications, LLC
09.2022 - Current
DR Program Analyst
ServiceMaster of Charleston
09.2020 - 09.2022
Care Coordinator
Bees Ferry Veterinary Hospital
02.2019 - 09.2020
Administrative Assistant
SERVPRO of Stone Mountain
10.2014 - 12.2018
Administrative Assistant
ARS, Inc
07.2010 - 10.2014
High School Diploma -
North Cobb High School
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