HILLORY DAVIS
Muskogee
Summary
Dynamic customer service and operations leader with 15+ years of extensive experience in restaurant, retail, and corporate management. Established history of driving sales growth, improving operational efficiency, and fostering high-performing teams. Recognized as a Top Performing General Manager and valued member of President’s Council for leadership excellence, with strong skills in staff training, cost control, and customer satisfaction improvement, along with certifications in food safety and leadership development.
Overview
16
16
years of professional experience
Work History
General Manager
Mazzio's Corporate
12.2023 - Current
- Managed comprehensive restaurant operations, emphasizing staffing, budgeting, and performance outcomes.
- Drove sales growth through implementation of effective customer loyalty programs.
- Surpassed industry standards by ensuring strict compliance with health regulations.
- Elevated service quality and retention via targeted team recruitment and mentorship initiatives.
- Cultivated client and vendor loyalty through solid relationship-building efforts.
- Strengthened financial performance by developing budgets and closely monitoring expenses.
- Increased efficiency and profitability through streamlined operational workflows.
- Promoted a culture of continuous improvement to boost team morale.
Store Manager
WALLS
12.2021 - 12.2023
- Consistently achieved or exceeded daily sales targets by providing personalized customer service.
- Trained new team members on sales techniques, POS systems, and store procedures.
- Recognized by management for maintaining strong customer relationships and repeat business.
- Supported inventory control processes, reducing stock shortages and discrepancies.
General Manager
Mazzio's Corporate
06.2011 - 12.2021
- Directed daily operations of a high-volume location, managing a team of 25+ employees.
- Increased store sales year-over-year by implementing upselling strategies and improving customer engagement.
- Reduced food and labor costs through effective scheduling, inventory management, and vendor negotiation.
- Trained and developed multiple employees who advanced into management roles.
- Selected for President's Council (2016) for outstanding leadership and results.
- Awarded Top Performing General Manager (2015–2019) across multiple store locations.
General Manager
Mazzio's Franchise
12.2009 - 06.2011
- Supervised daily operations including scheduling, training, and staff development.
- Increased team efficiency and customer satisfaction through hands-on leadership and process improvements.
- Ensured compliance with food safety and company standards, passing all inspections with excellence.
- Assisted in boosting store sales by introducing customer loyalty and upselling strategies.
Education
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Tulsa Community College
01.2020
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Conners State College
01.2009
High School Diploma - undefined
Muskogee High School
01.2004
Skills
- Customer engagement and support
- Revenue enhancement strategies
- Leadership training
- Organizational skills
- Cost management and inventory control
- Staff training and development
- Regulatory compliance
- Problem-solving techniques
- Proficiency in Microsoft Office
Awards
Top Performing General Manager (2015–2019), Corporate President’s Council (2016), Recognized for leadership excellence and operational results
Timeline
General Manager
Mazzio's Corporate
12.2023 - Current
Store Manager
WALLS
12.2021 - 12.2023
General Manager
Mazzio's Corporate
06.2011 - 12.2021
General Manager
Mazzio's Franchise
12.2009 - 06.2011
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Tulsa Community College
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Conners State College
High School Diploma - undefined
Muskogee High School
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