Summary
Overview
Work History
Education
Skills
Awards And Acknowledgements
Timeline

HILLORY DAVIS

General manager
Muskogee,OK

Summary

Customer service and operations leader with 15+ years of progressive experience in restaurant, retail, and corporate management. Proven record of driving sales growth, increasing operational efficiency, and building high-performing teams. Recognized as a Top Performing General Manager and member of the President's Council for leadership excellence. Skilled in staff training, cost control, and customer satisfaction improvement, with certifications in food safety and leadership development.

Overview

16
16
years of professional experience

Work History

General Manager

Mazzio's Corperate
Muskogee, OK
12.2023 - Current
  • Directed all aspects of restaurant operations, including staffing, scheduling, budgeting, and performance management.
  • Drove sales growth by implementing customer loyalty programs, strategic marketing, and upselling initiatives.
  • Ensured compliance with health, safety, and food quality standards, consistently exceeding inspection requirements.
  • Recruited, trained, and developed high-performing teams, improving retention and overall service excellence.

Store Manager

WALLS
Muskogee, OK
12.2021 - 12.2023
  • Consistently achieved or exceeded daily sales targets by providing personalized customer service.
  • Trained new team members on sales techniques, POS systems, and store procedures.
  • Recognized by management for maintaining strong customer relationships and repeat business.
  • Supported inventory control processes, reducing stock shortages and discrepancies.

General Manager

Mazzio's Corporate
Tulsa, OK
06.2011 - 12.2021
  • Directed daily operations of a high-volume location, managing a team of 25+ employees.
  • Increased store sales year-over-year by implementing upselling strategies and improving customer engagement.
  • Reduced food and labor costs through effective scheduling, inventory management, and vendor negotiation.
  • Trained and developed multiple employees who advanced into management roles.
  • Selected for President's Council (2016) for outstanding leadership and results.
  • Awarded Top Performing General Manager (2015-2019) across multiple store locations.

General Manager

Mazzio's Franchise
Muskogee, OK
12.2009 - 06.2011
  • Supervised daily operations including scheduling, training, and staff development.
  • Increased team efficiency and customer satisfaction through hands-on leadership and process improvements.
  • Ensured compliance with food safety and company standards, passing all inspections with excellence.
  • Assisted in boosting store sales by introducing customer loyalty and upselling strategies.

Education

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Tulsa Community College
01.2020

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Conners State College
01.2009

High School Diploma - undefined

Muskogee High School
01.2004
Class of 2004

Skills

  • Customer Service & Client Relations
  • Sales & Revenue Growth
  • Team Leadership & Training
  • Time Management & Organization
  • Inventory & Cost Control
  • Training & Staff Development
  • Operations & Compliance
  • Conflict Resolution & Problem Solving
  • Microsoft Office

Awards And Acknowledgements

  • Top Performing General Manager, 2015-2019
  • Corporate President's Council, 2016
  • Recognized for leadership excellence and operational results

Timeline

General Manager - Mazzio's Corperate
12.2023 - Current
Store Manager - WALLS
12.2021 - 12.2023
General Manager - Mazzio's Corporate
06.2011 - 12.2021
General Manager - Mazzio's Franchise
12.2009 - 06.2011
Tulsa Community College - ,
Conners State College - ,
Muskogee High School - High School Diploma,

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HILLORY DAVISGeneral manager