Hilmaries Lopez
Schertz,TX
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
7
7
years of professional experience
Work History
Optician
Americas Best Contacts And Eyeclasses
03.2021 - 01.2022
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Helped clients try on and select new frames and recommended lens options to meet specific needs.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Calibrated seg heights, pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
Assistant Manager
Americas Best Contacts And Eyeclasses
01.2022 - Current
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Nurse
Private Caregiving
03.2018 - 12.2018
- Monitored patient reactions after administering medications and IV therapies.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Helped patients eat and drink when necessary for safe consumption of food consistent with recovery guidelines.
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Documented nursing services provided and uploaded to comprehensive tracking systems for health records and billing.
Front Desk Receptionist
Carivette Inc, OT Office
11.2016 - 11.2017
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Collaborated with other departments to ensure smooth inter-departmental communication and coordination of guest needs.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Collected room deposits, fees, and payments.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Education
Associate of Science - Nursing
ICPR Junior College
San Juan, PR05.2014
Skills
- Teamwork and Collaboration
- Retail Operations Management
- MS Office
- Staff Management
- Good Judgment
- Work Planning and Prioritization
- Team Leadership
- Computer Skills
- Patient Monitoring
- Patient Care
- Medical Procedure Preparation
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Manager
Americas Best Contacts And Eyeclasses
01.2022 - Current
Optician
Americas Best Contacts And Eyeclasses
03.2021 - 01.2022
Nurse
Private Caregiving
03.2018 - 12.2018
Front Desk Receptionist
Carivette Inc, OT Office
11.2016 - 11.2017
Associate of Science - Nursing
ICPR Junior College
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