Hilmi Atti
Yukon,OK
Summary
Results-driven IT Specialist with a DoD Secret Clearance and over five years of experience in developing and managing client relationships within the communications and information security sector. Expertise in workstation installation, repair, troubleshooting, customer service, helpdesk operations, and networking concepts. Proven track record in maintaining accountability for workstations and peripherals, automated monitoring of network assets, and achieving IT infrastructure goals. Well-versed in the complete IT systems life cycle, vulnerability scanning, communications security, and compliance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
IT Specialist
Army National Guard-Oklahoma (Full Time)
03.2021 - Current
- Utilized Network Access Control tool (ForeScout) to discover, assess, and govern workstations on the network
- Conducted thorough vulnerability scans using ACAS, addressing identified issues promptly
- Provided technical hands-on assistance with software installations, hardware configurations, and communication networking
- Troubleshot and resolved internal system and network conflicts using diagnostic software and detailed reference materials
- Conducted technology assessments, recommending hardware and software upgrades for enhanced system performance and scalability
Communications Support Systems Specialist
UNITED STATES ARMY (Part Time)
04.2018 - Current
- Executed comprehensive service and maintenance on digital communications equipment, ensuring zero incidents of data loss
- Monitored computer networks for stability, security, and operability, implementing solutions to reduce network downtime
- Maintained user access through Active Directory, consistently receiving commendation for technical acumen
- Developed and delivered training on Line-of-Sight radios, emphasizing the difference between Plain Text and Cypher Text
- Identified and enforced Communication Security requirements for military missions, ensuring equipment and keying material compatibility
Computer Support Technician
MERCY SCHOOL (Part Time)
07.2015 - 02.2018
- Voluntarily worked to free up organizational spending, providing crucial software/hardware support to the school
- Optimized and fine-tuned performance while troubleshooting common and complex system and network malfunctions
- Demonstrated exceptional customer service skills, actively listening to users' concerns and providing clear, courteous, and empathetic assistance
- Conducted user training sessions and workshops on common technical issues and best practices to promote end-user empowerment
- Consistently achieved high customer satisfaction scores and positive feedback, contributing to a positive end-user experience
Education
Bachelor of Technology - Information Technology
Oklahoma State University Institute of Technology - Okmulgee
Okmulgee, OK08.2022
No Degree - Signal Support Systems Certification Course
Fort Eisenhower
Atlanta, GA04.2019
Associate of Applied Science - Cyber Security
Rose State College
Oklahoma City, OK12.2017
Skills
- Cybersecurity Knowledge
- Technical Writing
- Active Directory
- Leadership
- Coding (Python)
- Communication
- Troubleshooting
Certification
- CompTIA Security +
- CompTIA CySA +
- CompTIA CASP +
- ISC2 CISSP
Timeline
IT Specialist
Army National Guard-Oklahoma (Full Time)
03.2021 - Current
Communications Support Systems Specialist
UNITED STATES ARMY (Part Time)
04.2018 - Current
Computer Support Technician
MERCY SCHOOL (Part Time)
07.2015 - 02.2018
Bachelor of Technology - Information Technology
Oklahoma State University Institute of Technology - Okmulgee
No Degree - Signal Support Systems Certification Course
Fort Eisenhower
Associate of Applied Science - Cyber Security
Rose State College
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