Hilo Martines

• Strategic Planning: Spearheaded the development of a comprehensive project plan, outlining timelines, resource requirements, and key milestones. Collaborated with cross-functional teams to ensure alignment with organizational goals.
• Logistical Expertise: Coordinated all logistical aspects of the residential program, including accommodation arrangements, transportation logistics, and meal planning. Successfully managed a range of operational challenges to ensure a seamless experience for participants.
• Stakeholder Collaboration: Facilitated effective communication and collaboration among diverse stakeholders, including program staff, volunteers, and external partners. Conducted regular meetings to address concerns, gather feedback, and ensure the program met or exceeded expectations.
• Budget Management: Managed the program budget, tracking expenditures and ensuring cost-effectiveness. Identified opportunities for cost savings without compromising the quality of the program, demonstrating fiscal responsibility.
• Risk Mitigation: Proactively identified potential risks and developed contingency plans to address challenges that could arise during the program. Implemented strategies to mitigate risks, ensuring a safe and secure environment for all participants.
• Participant Engagement: Worked closely with program leaders to design engaging activities and workshops, fostering a positive and inclusive community atmosphere. Implemented feedback mechanisms to continuously improve the program based on participant input.
• Identify and implement innovative solutions to improve project efficiency and effectiveness, such as the use of technology or streamlined processes.

• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Delivered messages, mail and packages left for guests to hotel rooms.
• Ran reports detailing daily guest numbers, accounting expenses, and income and room service usage.
• Assisted guests by furnishing information and directions to stores, gift shop, and dining areas.
• Welcomed guests on arrival, displaying professional and friendly approach.
• Took reservations over phone and through email, recording guest information in computer system and verifying details.
• Collaborated with team members to handle guest requirements from check-in through check-out.
• Maintained high level knowledge of all shopping center services offered to answer guest questions.
• Resolved guest complaints and discrepancies in prompt and courteous manner.
• Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
• Maintained neat and orderly front desk and lobby area to uphold hotel standards.
• Oversaw fast-paced front desk operations and guests' needs at busy facility.

Organized, stored and retrieved files to enhance daily operations and support customer needs.

Interacted with stakeholders professionally by phone, email or in-person to provide information and directed to desired staff members.

Delivered clerical support by efficiently handling wide range of routine and special requirements.

Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.

Maintained staff directory and company policy handbook for human resources department.

Supported Hawaiian Resource Coordinators and Program Coordinators with effective correspondence management, document coordination and customer relations.

Managed office operations while scheduling appointments for 2 department managers.

Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.

Worked with upper management to complete complex projects on tight budgets within specific timelines.

Organized weekly staff meetings and logged minutes for corporate records.

Oversaw automated tracking and documentation of data, client correspondence and office operations.

Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

Arranged rapid office equipment repair and maintenance with vendors.