Hilsa Hernandez

• Recorded information, shortages, and discrepancies to keep records current and accurate.
• Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
• Trained new employees on inventory control processes, focusing in consistency across all team members.
• Identified issues for the cycle counting program to build an up-to-date inventory record and identify discrepancies early on.
• Enhanced warehouse organization with a systematic approach to product placement and storage.
• Completed physical inventory counts each month.
• Maintained inventory count, tracked usage, and documented variances.
• Supported customer service representatives in resolving order issues by providing accurate inventory information.
• Conducted root cause analysis for inventory discrepancies, recommending corrective actions to prevent future occurrences.
• Reviewed purchase orders for accuracy in physical inventory available, overall minimizing unexpected shortages while increasing customer satisfaction.
• Performed data entry and completed proper paperwork.
• Monitored, Reported and Provided my Input for improvement for any areas that were experiencing reoccurring issues.
• Conducted research to address any procedure errors and employees mistakes that were not reported.

*With the purpose of keeping a professional outlook of my work experience. Additional Responsibilities were not listed, but are available at any time upon request.

• Investigated and resolved a variety of issues that impacted executive leaders and business initiatives
• Created daily cycle count and damaged material reports to help business leaders make key decisions and plan their strategic operations
• Tracked and recorded expenses and reconciled accounts to keep accurate, current, and compliant financial records
• Supervised and guided new employees, and I responded quickly to questions, which improved understanding of job responsibilities on proper pallet storage and organization
• Kept accurate, current, and compliant financial records by monitoring and addressing variances
• Wrote detailed reports daily on project specifications updates, progress, identified conflicts, and team activities
• Planned the allocation of resources for the facility, including disposable materials and necessary equipment.
• Trained new employees on inventory management best practices.
• Coordinated cross-functional teams during physical inventories, ensuring accurate counts while minimizing disruption to daily operations.
• Enhanced operational efficiency by developing and implementing effective inventory control policies and procedures.
• Completed stock inventories to identify and address issues negatively impacting controls.
• Provided valuable input for warehouse layout optimization projects, ultimately increasing space utilization and organizational efficiency.

• Was in charge of day-to-day shipping and receiving for over 7,000 packages per day
• Organized efficient storage areas to improve material flow and reduce labor hours
• Prepared materials for shipment by packing, securing, labeling, and applying postage to them
• Compared shipping orders and invoices to the contents received to ensure accuracy
• Managed incoming orders, organized deliveries, and transferred packages to other departments using forklift
• Double-checked order data on a daily basis to ensure that transactions and shipping dates were correct
• Worked with vendors to resolve damaged shipments and item shortages, ensuring that the company's interests and financial targets were protected.
• Facilitated smooth transitions between shifts by thoroughly documenting all relevant information pertaining to received goods during each shift changeover period.
• Promoted a culture of continuous improvement within the receiving department through active participation in training sessions and workshops.
• Expedited order fulfillment processes by effectively prioritizing high-priority orders for immediate handling upon receipt of goods.
• Assisted with cross-training initiatives aimed at increasing team flexibility and versatility in handling various warehouse responsibilities.
• Assisted in the implementation of a new warehouse management system, resulting in increased productivity and reduced errors in the receiving process.
• Demonstrated strong problem-solving skills while addressing various challenges related to incoming shipments such as incorrect quantities or item substitutions.
• Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
• Inspected merchandise and sent damaged pieces for repair before shipment.
• Analyzed data to prepare reports and identify process improvements.

• Adjusted production schedules to account for new designs, shortages, and other types of delays
• Met with department supervisors and special project teams to assess needs and discuss potential solutions to specific issues
• Kept track of production progress in order to alert leaders to any issues
• Checked in-house inventory to see what materials were available for production jobs
• Kept track of project progress and reported back to leaders to help them resolve productivity issues
• Receive and distribute customer orders, ensuring that they are of high quality and delivered on time
• Delivered on-time production jobs by allocating projects to teams of 6 employees.
• Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
• Motivated and trained employees to maximize team productivity.
• Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
• Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
• Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
• Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
• Managed internal operational standards and productivity targets.
• Analyzed department metrics and performance and reported findings to management.
• Conducted root cause analysis in deficient areas to identify and resolve issues.
• Compiled training materials for new employees and tracked skill development.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Kept high average of performance evaluations.
• Interceded between employees during arguments and diffused tense situations.
• Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
• Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.