Hilton Andrade
West Islip,USA
Overview
13
13
years of professional experience
Work History
General Sales Manager
Genesis Of The North Shore
Hicksville, New York
08.2025 - Current
- Managed sales team to achieve monthly sales targets and objectives.
- Developed training programs to enhance staff product knowledge and sales techniques.
- Collaborated with marketing to create promotional campaigns for vehicle launches.
- Oversaw customer relationship management system for tracking leads and follow-ups.
- Conducted performance reviews to assess team effectiveness and provide feedback.
- Facilitated communication between departments to improve operational efficiency.
- Implemented inventory management practices to ensure optimal stock levels of vehicles.
- Hired and motivated team members, working closely with salespeople and customers to negotiate and close deals.
- Utilized expert negotiation, closing and marketing skills while ensuring dynamic customer response and follow-up.
- Followed up with existing customers to generate new prospective buyers through referrals.
- Identified areas needing improvement in order to maximize efficiency.
- Encouraged team members to meet and exceed objectives by setting goals, tracking performance daily and implementing improvement strategies.
- Monitored customer satisfaction levels and took corrective action when needed.
- Identified weaknesses and implemented sales and business practices training to improve performance.
- Stayed up-to-date on extensive company products and services.
- Mentored and directed employees by conducting one-on-one meetings with salespeople.
- Maintained department profitability while controlling expenses and promoting customer satisfaction.
- Reviewed customer feedback surveys regularly and devised plans accordingly.
- Developed and implemented strategies to increase sales revenue.
- Created weekly and monthly reports on sales performance, goals, and objectives.
- Maintained accurate records of all transactions in the company's CRM system.
- Reviewed inventory data to make adjustments, evaluate forecasts and meet demands.
- Reviewed KPIs daily and implemented critical adjustments to increase performance for each metric.
- Utilized established sales techniques and persuasive communication skills to meet personal sales objectives.
- Coordinated with other departments to ensure timely delivery of products or services to customers.
- Organized trade shows, conferences, and seminars to promote the company's products and services.
Sales Associate
Habberstad BMW
Huntington, New York
08.2024 - 07.2025
- Attended weekly team meetings to review performance goals and objectives.
- Maintained up-to-date knowledge of store merchandise and policies.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Greeted customers and provided exceptional customer service.
Sales Manager
Genesis Of The South Shore/Atlantic Hyundai/atlantic Auto Group
West Islip, USA
09.2015 - 08.2024
- Maintained CRM database, entering new and updated prospect and customer information for use by sales personnel.
- Drove sales through customer relationship building and suggestive selling techniques.
- Followed up with customers after sales, keeping retention levels high and capitalizing on cross-selling opportunities.
- Cross-trained with other store departments and areas, supporting overall retail operations.
- Used knowledge of company products and services to recommend solutions to customers.
- Developed strong relationships with clients to grow business networks.
- Followed up with customers after sales to gain feedback.
- Represented brand during special events, customer interactions and sales.
- Trained new employees on company policies and strong sales techniques.
Sales Associate
Sprint
Bayshore, USA
01.2013 - 09.2015
- Followed checklist to complete retail store opening and closing activities.
- Greeted and escorted customers to product racks and shelves to assist with finding merchandise.
- Kept signage and merchandise displays organized and up-to-date, promoting visual presentation standards.
- Alerted management to potential security issues, supporting loss prevention and reducing shrink.
Education
AUDIO ENGNEERING -
BRENTWOOD HIGHSCHOOL
BRENTWOOD, NY11.2005
Skills
- Sales Expertise
- Customer Service
- Upselling Techniques
- Answering Customer Questions
- Sales Leadership
- Speaking Clearly
Languages
Spanish, Advanced
Timeline
General Sales Manager
Genesis Of The North Shore
08.2025 - Current
Sales Associate
Habberstad BMW
08.2024 - 07.2025
Sales Manager
Genesis Of The South Shore/Atlantic Hyundai/atlantic Auto Group
09.2015 - 08.2024
Sales Associate
Sprint
01.2013 - 09.2015
AUDIO ENGNEERING -
BRENTWOOD HIGHSCHOOL