Summary
Overview
Work History
Education
Skills
Timeline
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Hilton Boyd

Houston,TX

Summary

Proven Supervisor of Distribution Operations at Eco Melt, adept in operational efficiency and customer service. Excelled in enhancing distribution processes, achieving increased customer satisfaction, and fostering a safe work environment. Skilled in warehouse management and problem-solving, with a track record of streamlining operations for improved supply chain efficiency. Diligent with solid background in managing distribution operations and ensuring timely deliveries. Successfully led teams in optimizing workflow and maintaining safety standards. Demonstrated ability in logistics planning and team leadership.

Overview

5
5
years of professional experience

Work History

Supervisor of Distribution Operations

Eco Melt
02.2021 - 08.2023
  • Trained new employees on company policies, procedures, and best practices in distribution operations, ensuring seamless integration into the workforce.
  • Improved distribution efficiency by streamlining processes and implementing innovative solutions.
  • Increased customer satisfaction by ensuring timely deliveries and addressing concerns promptly.
  • Coordinated cross-functional initiatives aimed at improving overall supply chain efficiency from procurement to final delivery of goods.
  • Maintained a safe work environment, conducting regular safety training sessions for staff.
  • Implemented comprehensive contingency plans to maintain smooth operations during peak periods or unexpected disruptions.

Guest Service Representative

Macys
07.2020 - 11.2021
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Developed strong rapport with returning guests to foster loyalty and repeat business.
  • Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
  • Enhanced guest satisfaction by providing exceptional customer service at the front desk.
  • Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.

Manager on Duty

Miami Grill
01.2019 - 04.2020
  • Trained employees in essential job functions.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
  • Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
  • Reduced employee turnover by fostering a positive work environment and offering professional development opportunities.

Education

No Degree - Psychology

University of Arizona
Tucson, AZ
07-2026

Skills

  • Shipping and receiving
  • Warehouse Operations
  • Operational Efficiency
  • Order Fulfillment
  • Warehouse Management
  • Quality Management
  • Safety Monitoring
  • Inventory Management
  • Operational Oversight
  • Supplies inventory
  • Problem-Solving
  • Customer Service

Timeline

Supervisor of Distribution Operations

Eco Melt
02.2021 - 08.2023

Guest Service Representative

Macys
07.2020 - 11.2021

Manager on Duty

Miami Grill
01.2019 - 04.2020

No Degree - Psychology

University of Arizona

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Hilton Boyd